Director Program Management - Military Veterans

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The Technology Workforce & Talent Excellence (TWTE) team is a center of excellence (COE) that tightly aligns with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to evolve, so too must our talent strategy.

This newly created role will report to the Vice President of TWTE and will be instrumental in the advancement of the Attract & Welcome pillar of our People & Culture Strategy.  Through collaborating with internal & external stakeholders, the successful candidate will manage a team of talent specialists to develop and manage the programs that enable us to deliver best in class programs & experiences. American Express Technology aspires to be recognized as a leading Tech enabled company and best place to work for technologists.

In this role, the Director, Attract & Welcome Programs will:

• Lead the development of the Technology Recruitment Marketing assets and campaign delivery in partnership with Global Talent Acquisition and Global Marketing teams in the Colleague Experience Group (CEG) to ensure we are optimizing our ability to attract the best talent.




• Lead the global Technology Welcome programs – with a persona led approach for all band levels across all locations to ensure a best in class, Technology specific welcome experience.




• Lead the Technical Excellence functions including the Technical Bar and mentoring programs and the annual Technical Career Path.




• Lead and embed Inclusive Hiring Leader Best Practices across Technology. 




• Adopt a data driven approach, create program roadmaps and strategies ensuring the progress is tracked and pivot as necessary to meet the needs of the workforce.




• Partner with key stakeholders within Technology, CEG and colleague networks to ensure we are bringing others along, building strong relationships and working collectively towards shared goals.




• Ensure that we represent TWTE in a coherent and fulfilling way, offering best in class programs and consultancy to our partners and stakeholders.




• Champion diversity, inclusion, and accessibility within our programs and initiatives.




• Put people first, every colleague matters to meet the vision of being the best, most inclusive place to work in Technology.

Minimum Qualifications

• Experienced in partnering with stakeholders to drive people strategies and/or relevant degree (5 years +)




• Previous strong experience within talent functions.




• Ability to drive projects and initiatives as a self-starter with a strong client focus, outstanding critical thinking, and a solution-focused mindset.




• Ability to influence, build relationships and partner across a broad range of stakeholders.




• Demonstrated ability to apply analytical skills to understand complex problems and root causes, and to make data‐driven recommendations.




• Demonstrated ability to gather internal and external insights to understand and identify needs and systematic solutions at scale, intellectual courage, and curiosity.




• Exceptional communication, presentation, story-telling and interpersonal skills.




• Ability to multi-task and prioritize work within a fast-paced, fluid environment.



• Demonstrate strategic thinking and decision-making skills, strong analytical and problem-solving skills, and a customer-focused mindset are essential.




• Have a track record of building trust and rapport quickly. 




• Hold an ability to articulate vision and direction, communicate effectively and manage and measure team performance and accountability.




• Demonstrated success leading others, sharing information, connecting dots, and working effectively across teams.

Salary Range: $145,000.00 to $230,000.00 annually + bonus  + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 



• Bonus incentives 



• 6% Company Match on retirement savings plan 



• Free financial coaching and financial well-being support 



• Comprehensive medical, dental, vision, life insurance, and disability benefits 



• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 



• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 



• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 



• Free and confidential counseling support through our Healthy Minds program 



• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.