Supervisor, Enterprise Carrier Sales Support, Spectrum Enterprise - Military Veterans
at Spectrum
Do you want to lead a collaborative team that provides sales support for Carrier clients? You can do that. Ready to meet or exceed goals through detailed analyses and documentation of team performances? As a Supervisor of Carrier Client Services at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, You can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION
You possess an in-depth knowledge of Spectrum Enterprise products, services and systems for Carrier. You manage a team of senior Sales support professionals that assist internal and external clients. You provide regular Carrier client communications answering questions and resolving escalations.
WHAT OUR ENTERPRISE CARRIER SALES SUPPORT SUPERVISORS ENJOY MOST
- Ensure support activities are completed accurately by monitoring team activities and order statuses.
- Review and assess individual and team performances and conduct coaching and development sessions.
- Address and resolve order issues and concerns through collaboration with internal teams.
- Monitor team adherence to the order process, identify the root cause of adoption challenges, implement internal control procedures and provide reporting.
- Maintain proper staffing alignment and participate in the interview and selection process.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
- Experience: Two or more years of business, financial, accounting or data analysis and management and project coordination experience; Three or more years of sales support or client service experience; Three or more years of experience training and mentoring teams and analyzing and reporting; Three or more years of experience with CRM databases.
- Education: Bachelor’s degree in a related field or equivalent experience.
- Technical Skills: Proficient with Microsoft Office.
- Skills: Prioritization, organizational and interpersonal English communication skills.
- Abilities: Willingness to assist clients and enthusiasm to learn and adapt to change.
- Travel: Availability to travel to and from assigned territories and company facilities. Valid driver’s license.
Preferred Qualifications
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
- Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning Culture: Company support in obtaining technical certifications.
- Dynamic Growth: Paid training and clearly defined paths to advance within the company.
- Total Rewards: Comprehensive benefits that encourage a work-life balance.
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SCC405 2024-43525 2024
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Charlotte, NC
At Spectrum, we take pride in being named one of Forbes’ Best Employers for Veterans. Almost one in ten employees at Spectrum have a relationship with the U.S. Military in a wide variety of careers across our 41-state footprint. Our connection to transitioning service members, veterans, guard, and reservists, as well as members of the military spouse community, is strong.
We do this through a broad range of efforts to recruit, train, and retain veterans and military spouses including:
· Nationally Certified Broadband Field Technician Apprenticeship Program: This post-hire opportunity allows eligible Veterans to receive GI Bill Benefits in addition to their Compensation and Benefits.
· Partnerships with the following: Military bases and veterans' organizations, Hiring our Heroes, Centurion Military Alliance, Wounded Warrior Project, Paralyzed Veterans of America and Military Spouse Employment Partnership.
· Veteran-focused Business Resource Group: This group assembles veteran employees who have shared characteristics and life experiences with a focus on professional development and recruiting talent.
· Plus, we have a dedicated Military Talent Attraction Team.
We aim to foster an inclusive culture and workplace where each and every person is empowered to bring their best ideas, helping us better serve our customers and make an impact in our communities. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Some of our top career opportunities include:
· Human Resources
· Project Management
· Network Engineering
· Physical Security
· Customer Service/Contact Center
· Field Technician
· Sales
· Summer Intern (Active Students, Rising Jr. or above)
Here, employees don't just have jobs, they build careers. We hope that you will consider all that Spectrum has to offer. To learn more about some of the ways that we invest in our employees, visit our compensation and benefits page: jobs.spectrum.com/total-rewards
You can also visit our dedicated Military Careers Page today to find support and resources that are specific to the military community and a list of our current openings at Spectrum: jobs.spectrum.com/military-recruiting
Spectrum, owned by Charter Communications, Inc., is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.