Director of Analytics - Military Veterans

This position oversees the development and distribution of field operations and client reporting across all business units, focusing on providing value for Anderson, retailers, and our clients.

Reports directly to the VP of Business Operations and Analytics.

What would you do in this role?

Responsibilities include, but are not limited to, the following:
Collaboration:
•    Participate in the onboarding of new accounts to understand KPIs and reporting requirements.
•    Provide recommendations for activity planning to ensure successful execution of service merchandising activities.
•    Share knowledge and insights on trends and best practices across all accounts, categories, retailers, and markets.
•    Continuously develop and train the analyst team for future growth.
•    Collaborate with labor planning department to analyze resource deployment and forecast accurate future needs for individual territories and markets. 
Execution:
•    Develop, oversee, and improve daily operations, policies, systems, and procedures to support reporting needs.
•    Manage the performance of the Analytics Team through assigned metrics and scorecards. 
•    Align department goals with processes, IT systems, and other departments to support Field Operations and Client Services Account Team. 
Reporting:
•    Oversee timely and accurate reporting and dashboards for all clients.
•    Provide supplier, retailer, and category insights based on field execution and sales metrics.
•    Develop and disseminate metrics/KPIs to measure the quality and effectiveness of field execution processes.
•    Develop, validate, and implement analytical models, tools, and techniques to advance reporting capabilities.
Quality Control/Process Improvement:
•    Develop analytics Quality Assurance drivers to identify program jeopardies or improvement opportunities.
•    Provide feedback and recommendations to resolve discrepancies and improve processes.
•    Explore new technologies to enhance reporting and analytics services.
•    Define and maintain exception management processes. 
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Key Competencies
To succeed in this role, an individual should demonstrate the following competencies:
•    Leadership: Ability to inspire and drive forward progress in others, focusing on results.
•    Business Acumen: Understanding of revenue generation and profitability.
•    Pragmatism: Timely identification and resolution of problems, maintaining confidentiality.
•    Interpersonal Skills: Openness to others' ideas, willingness to try new things.
•    Oral Communication: Clear and persuasive in both positive and negative situations.
•    Written Communication: Effective with spelling, grammar, data presentation, and comprehension.
•    Quality Control: Accurate and thorough, monitoring work to ensure quality.
•    Planning/Organizing: Prioritizes tasks, efficiently manages time.
•    Adaptability: Manages changes, competing demands, and unexpected events.
•    Integrity: Acts in a trustworthy manner, assisting customers and completing assignments honestly.
•    Confidentiality: Ensures security and control of sensitive data.
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Prerequisites
Include, but are not limited to:
•    Education: Undergraduate degree required; business-related field preferred.
•    Experience: Minimum five years of work experience, with three years in statistical analysis, project management, or reporting.
•    Management: Minimum three years of management experience preferred. 
•    Skills:
o    Ability to develop and manage standardized planning processes for strategic, tactical, and financial goals.
o    Analyzing and synthesizing large data sets to present insights concisely.
o    Setting tactical deliverables aligned with company objectives and strategy.
o    Managing ambiguity, risk, and changing project/business strategies.
o    Maintaining high standards for client service, confidentiality, and quality.
o    Consultative skills with senior leadership, attention to detail, deadline management, and independent work capability.
o    Flexible schedule availability, including after hours and weekends if needed.

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