Engineer, Quality – Warranty - Military Veterans

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

Toyota’s Warranty Engineering, Finance, and Technology – Warranty Apportionment team is looking for a passionate and highly motivated Engineer. 

The primary responsibility of this role is to use warranty responsibility apportionment to promote quality improvement and improve customer satisfaction.

Reporting to the Warranty Apportionment Manager, the Engineer, Quality-Warranty will support the thorough technical analysis of Warranty Data and the development, maintenance, and improvement of warranty systems with the objective to determine the technical responsibility of the Suppliers, Plants, and Design to determine the related cost allocation for warranty issues.  The team member will also outline and recommend action based on thorough analysis of this data.

What you’ll be doing

• Supplier Warranty Cost Share – performing responsibility apportionment by working with NAMCs and suppliers to ensure they provide thorough technical analysis of field issues; judge completeness and accuracy of supplier submissions through review of drawings, field data, and technical evidence from other groups; determine fair, accurate, and timely technical responsibility share rates.
• Respond and resolve supplier inquiries and concerns with appropriate prioritization, communication, and escalation, as necessary.
• Develop, maintain, and improve warranty systems and processes for monthly warranty claim settlement and apportionment of all claims / costs against North American vehicles.
• Analyze warranty data, draw conclusions, and present findings using appropriate visualization methods to allow consistent understanding by members from multiple functions (ex: Quality Steering Committee, A&F Reserves, PWC audit).
• Recommend and implement process improvements related to daily work to improve efficiency and results for the section and customers of the process.

What you bring

• Bachelor’s Degree (or higher)
• Professional experience in Quality, Manufacturing, Design, or Evaluation
• Experience with technical analysis of manufacturing processes and subsequent automotive component or part failures
• Data analysis and interpretation experience, used to formulate conclusions and develop strategies
• Experience using effective written and verbal communication skills
• Experience reviewing design drawings/blueprint interpretation

Preferred If you have

• Experience leading cross-functional projects or activities
• Professional experience in accounting and/or IT systems
• Experience and understanding of potential failure modes, effects, and related evaluation methods
• Experience related to role and responsibilities of design, manufacturing, and supplier ((ex: contract documents such as Toyota Technical Information Manual (TTIM), Request for Design and Development of Parts (RDDP), Supplier Quality Assurance Manual (SQAM), etc.))
• Experience with systems and databases, for understanding warranty systems processing and automating processes (Programming Languages/RPA Tools)
• Automotive Service Excellence (ASE) Certification (A1-A8) and/or American Society for Quality (ASQ) Certification

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.