Work Leader - Military Veterans

Currently, Chubb is seeking an Underwriting Assistant (UA) Work Leader to support North America Major Accounts Real Estate & Hospitality Primary Casualty business, based in the New York Office.

An internal candidate has been identified.

The UA Work Leader contributes to the success of the underwriting goals as well as corporate goals relating to growth, profit, renewal retention, service, and producer/client management. The candidate would support the team as a UA and UA work leader. The UA analyzes account specific information and prepares renewals with updated forms and ratings with outlining changes year-over-year that will be used as the basis for renewal strategy; supports pricing in conjunction with Underwriter; coordinates the renewal process for the Underwriter; reviews submission information with the Underwriter; is accountable for the quotation, rate, book and issue processes for policies and endorsements; and ensures electronic file integrity. The role of the UA Work Leader is accountable for collaborating with the manager to provide support in training staff, workload balancing and to act as an SME within the team. This operations position has dual accountability to underwriting management and operations.

Key objective

To provide technical underwriting and administrative support to Major Accounts Real Estate & Hospitality's Primary Casualty business.

Key Activities:

• Responsible for UA functions for assigned book of business including the following activities:
• Pre Renewal Account Preparation (including Gathering/analyzing underwriting documents)
• Coordinate Policy Issuance working closely with UW team to assure exclusions/forms attached to broker issued Contracts
• Quality check Draft Policies /Endorsements
• Follow up on subjectivities
• Address/resolve all Accounting inquiries
• Provide deep technical expertise by serving as a resource for technical questions on products, systems and workflows to UA / UW staff
• Assist with workload balance among UA team.
• Provide knowledge and reinforce key workflow processes within Major Complex
• Responsible for developing and training new hires and junior staff
• Runs reports to help track and understand opportunities and results.
• Collaborates with Manager and team members to achieve customer satisfaction, profit and UW goals
• Deliver consistent results driven feedback tied to goals
• Ensure all branch service expectations are met
• Communicate and collaborate effectively with counterparts to ensure service commitments are met, quality projects are delivered, and resources are utilized effectively

Role/Responsibilities:

• Researches and provides basic underwriting analysis of account information.
• Compiles and documents risk analysis and ensures integrity of electronic files.
• Coordinates account processing and servicing.
• Review, verify and publish all documents.
• Research and follow up on Producer inquiries.
• Serves as the first-line point of contact for internal and external contacts on account related matters.

The successful candidate for this position must have demonstrated skills including; the ability to apply critical thinking skills/decision making skills, excellent oral and written communication, an ability to multi-task and organize work to achieve service goals.

• The individual must demonstrate the following competencies and behaviors:
• Ability to independently multi-task and respond to changing business priorities.
• Must be highly organized and able to manage work time/activities in a structured environment with predetermined deadlines (monthly, quarterly, etc.)
• Demonstrates solid, consistent technical proficiency of Underwriting, Compliance Guidelines and underlying risk management philosophy.
• Ability to recognize and evaluate exposure to loss.
• Aptitude for compiling, evaluating and interpreting detailed information and data.
• Ability to learn/navigate through Underwriting reference tools/guidelines
• Ability to track outstanding assignments and follow through with others as necessary
• Ability to learn and apply proprietary Chubb Systems.
• Demonstrated Proficiency in Excel & Word.

Competencies

• Critical Thinking - Strong analytical and problem-solving skills; Must be able to effectively multitask and balance multiple priorities.
• Leadership: Takes appropriate or necessary actions with minimal guidance; takes initiative to identify issues and solve problems as it relates to local and remote staff; Results orientation and ability to effectively problem solve with minimal guidance
• Customer Focus - Demonstrates strong Customer Focus providing timely responses to customer requests demonstrating an understanding of needs and acts on them.
• Teamwork - Demonstrates the ability to interact with a wide variety of people in person, via telephone and email.
• Communication - Proficiency in expressing oneself clearly, concisely and effectively verbally and in writing. Listens carefully and attentively and asks questions to clarify expectations and issues.

Education/Experience:

• Minimum High School Diploma or equivalent; 2 or more years of college and or Previous UA experience preferred.
• Nothing in the job posting restricts management's right to assign or re-assign duties and responsibilities to this job at any time.
• 2-3 year's insurance experience strongly preferred

The pay range for the role is $62,700 to $106,500. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.