Technical Customer Support - Military Veterans

AppleOne is proud to present:
We’re excited to offer an opportunity to join a rapidly expanding company as a Technical Customer Support Specialist. This temporary contract role will begin on November 22 and run for approximately four months. We’re looking for tech-savvy professionals to support both customers and internal teams, ensuring issues are resolved quickly and efficiently. This position is ideal for individuals with strong technical troubleshooting skills and customer service experience.

Self-Qualifying Questions:
To help you assess whether this role is a good fit for your skills and experience, please review the following questions:

Technical Proficiency:
- Are you comfortable troubleshooting tasks such as clearing cache, resetting passwords, managing software installations, and configuring basic network settings?
- Do you have experience resolving issues related to common software applications, such as Microsoft Office (Word, Excel, Teams), and navigating across different operating systems (e.g., Windows, Mac)?
- Are you capable of diagnosing and troubleshooting connectivity issues, including Wi-Fi problems, VPN setup, and router resets?
- Are you familiar with tools for diagnosing hardware issues, managing software updates, and handling user account management tasks (permissions, multi-factor authentication)?

Customer Service Experience:
- Do you have experience working in a high-volume, fast-paced customer service environment like a call center?
- Are you comfortable managing customer inquiries via phone, email, and chat?
- Do you have strong verbal communication skills for handling inbound and outbound phone calls effectively?

Key Responsibilities:
- Respond promptly to incoming phone calls, emails, and live chats to assist customers with technical and service-related issues.
- Troubleshoot and resolve common technical concerns, including software issues, device settings, and connectivity problems.
- Stay current on the company’s products and services to provide accurate, up-to-date support.
- Offer assistance to internal teams as needed, ensuring efficient issue resolution.

Preferred Skills and Experience:
- Excellent verbal communication skills for customer-facing interactions, including both inbound and outbound calls.
- High attention to detail and strong organizational skills.
- Proficient in Microsoft Office Suite (Word, Excel, Teams).

Basic Qualifications:
- High School Diploma or GED.
- At least one year of customer service experience in a fast-paced, high-volume call center or help desk environment.
- Must reside within the Kansas City Metro Area and be able to work onsite.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1116

Experienced (Non-Manager)