Tier 3 Helpdesk Engineer (Hybrid) - Military Veterans

We are seeking a skilled and experienced Tier III Helpdesk Engineer to join our team to resolve complex and time-sensitive customer impacting issues supporting large-scale government programs. As a Tier III Helpdesk Engineer, you will work closely with cross functional teams in a time sensitive environment to resolve issues and return customers to service. This is a hybrid position and includes on-site work in King George, VA.

Responsibilities:

- Provide remote support for compute, network, and storage systems, including ongoing maintenance

- Lead troubleshooting of trouble tickets escalated from Tier 2 Support, diagnosing hardware and software issues

- Participate in system design meetings, collaborating with team members, end users, and external groups to understand contractually provided solutions

- Coordinate and collaborate with internal and external stakeholders and customers to resolve outages and other troubles escalated from Tier 2

- Engage regularly with Program Manager, Chief Engineer, and other stakeholders and provide reports on outages, troubles, and resolutions

As a Tier III Helpdesk Engineer, you will play a critical role in ensuring the availability of infrastructures and applications. Your ability to resolve complex outages and troubles escalated from Tier 2 will ensure the success of large-scale government programs. You will work in a collaborative and dynamic environment, interacting with various stakeholders.

Requirements:

- Bachelor's degree in computer science, computer engineering, or a related field or applicable work experience

- Secret security clearance

- Six years of experience as a Tier III Helpdesk Engineer, preferably in the government sector

- Professional experience and a high-level understanding of working with various operating systems and their implications

- Strong analytical and problem-solving skills

- Ability to perform in high demand time sensitive environment

If you are a motivated and skilled Tier III Helpdesk Engineer with a passion for leveraging technology to expedite and improve business outcomes in the government sector, we encourage you to apply. Join our team and be part of our mission to ensure the success of large-scale government programs.