Technical Business Analyst - Military Veterans

Responsibilities for this Position
Location: USA MD Home Office (MDHOME)
Full Part/Time: Full time
Job Req: RQ189178

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:
No Suitability Required

Public Trust/Other Required:
Other

Job Family:
Business Process Analysis

Job Qualifications:

Skills:
Atlassian JIRA, Process Improvements, Requirements Analysis, Requirements Gathering, Writing User Stories
Certifications:

Experience:
6 + years of related experience
US Citizenship Required:
No

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on a Sr. Business Analyst joining our team remotely to support the Centers for Medicare & Medicaid Services (CMS) Marketplace Assister Technical Support (MATS) Logical Follow-On (LFO) activities. Work visa sponsorship will not be provided for this role.

At GDIT, people are our differentiator. As a Sr. Business Analyst supporting CMS, you will be trusted to: work hand-in-hand with our CMS customer, collecting business requirements and system documentation supporting business and IT activities and to conduct, document, and communicate data collection and analysis. In this role, a typical day will include:

• Designing Salesforce solutions, configuring Salesforce, creating and refining complex data models, working with external integration, automating business process, and working on additional custom functionality to meet the business needs.
• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
• Performing fit-gap analysis between Salesforce functionality and customer requirements.
• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.
• Working collaboratively with team members to design a solution that will meet business requirements and fulfill user stories.
• Participating as a domain expert in customer-facing meetings to facilitate discussions regarding provider enrollment initiatives and to provide assistance with technical inquiries related to system implementations, as needed.
• Breaking down roadmaps into epics and decompose into user stories.
• Verifying completion of requirements with customer and service providers, ensuring expectations are appropriately met.
• Listing out risks and constraints in relation to identified requirement.
• Working with stakeholders and the project team to prioritize the backlog.
• Providing additional support and guidance to clients during the implementation phase, to include development of training resources.
• Researching, reviewing, and analyzing the effectiveness and efficiency of existing requirements gathering processes and developing strategies for enhancing or further leveraging these processes.
• Documenting and communicating reporting requirements, rules and methodologies for data collection and analysis
• Preparing and conducting analysis of data for system requirements, to determine the performance and health of a system or network, and other needs.
• Providing input or preparing technical reports/briefings based on the expert interpretation of analyzed data. Presenting data in briefing and other formats to internal teams and CMS.
• Recommending changes to the overall system or network to ensure service to the customer.
• Serve as primary contact with the Subject Matter Experts.
• May coach and mentor other Business Analysts.

WHAT YOU'LL NEED:

• Bachelor's degree and 5+ years related hands-on experience
• 6+ years of experience working with business processes and re-engineering
• 6+ years of experience capturing requirements
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment
• 3+ years of experience using JIRA, SharePoint and Confluence
• Experience working in a Scrum and/or SAFe Agile environment
• Proficient using MS Excel and Access
• Proficient designing and building reports
• Competent using MS Word and PowerPoint
• Candidate must be able to obtain Public Trust clearance
• Candidate must have lived in the United States at least three (3) out of the last five (5) years

PREFERRED QUALIFICATIONS:

• Salesforce and/or other Customer Relationship Management (CRM) software application strongly preferred
• 6+ years of experience years of experience working with data and completing data analysis activities
• 3+ years of experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant Customer Relationship Management (CRM) software application
• Certified SAFe Agilist, SAFe Practitioner or Scrum Master
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or heath insurance/heath care experience
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Ability to understand and manage customer expectations and software implementation methodology
• Ability to prioritize and work on multiple projects at the same time
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently and interact regularly with government and non-government stakeholders at multiple levels of authority
• Must have the capacity to understand the QA processes and work in the software environment

WHAT GDIT CAN OFFER YOU:

• Full-flex work week
• 401K with company match
• Customizable health benefits packages
• Collaborative teams of highly motivated critical thinkers and innovators
• Internal mobility team dedicated to helping you own your career
• Rewards program for high-performing employees

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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