Site Technician - Military Veterans
at TKC Holdings, Inc.
Overview
Are you looking for a career with premium benefits and the potential for growth?
At IC Solutions, a subsidiary of TKC Holdings Inc., we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
About This Position
The Telecom Technician serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.
Essential Functions, Duties and Responsibilities
- Track and manage inmate inquiries (grievances), complaints and responses
- Add and maintain PIN Number Investigations
- Assist facility investigative personnel with reporting needs & tasks
- Manage paperwork associated with RMAs for spare parts used in system maintenance
- Coordinate planned site visits and materials delivery through facility security
- Report generation to meet facility requirements
- Report generation assistance and limited training to new facility personnel
- Provide weekly update of phone system status, repairs made, open items
- Repair or replace broken telephone sets
- Assist technical support with system troubleshooting
- Other duties as assigned
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Customer service experience
- 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking
- Position can require overtime, non-standard schedules and evening or night shifts
IC Solutions offers comprehensive benefits to all regular-full time employees:
- Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
- Dental
- Vision
- Basic Life and Basic Accidental Death and Dismemberment Insurance
- Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you
EEO Statement
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108
Beaver, UT
TKC Holdings, Inc. is the parent company for Trinity Services Group, Keefe Group, and Courtesy Products. This makes us one of the nation’s largest providers of food service and secure product delivery to the corrections, hotel and accommodations industries. We specialize in leading distinctive market segments by offering superior products and unmatched customer service. Mission: We are committed to consistently delivering quality support services and products to our customers with integrity and innovation while fostering the career development of our team members. Trinity Services Group provides outsourced food services to more than 300,000 inmates at over 400 correctional facilities across 40+ states (including Puerto Rico and the US Virgin Islands). Trinity’s WORK. FEED. SUCCEED. vocational training helps reduce recidivism by preparing inmates for a career in the food service industry upon their release. Through comprehensive classroom and hands-on instruction, they learn to work in a commercial kitchen, feed their peers and succeed in a professional food service environment. Keefe Group is comprised of six companies, each focused on distinct aspects of commissary operations: Keefe Supply Company, Keefe Commissary Network, Access Securepak, Access Corrections, ICSolutions, and Advanced Technologies Group. At Keefe, we focus exclusively on corrections, developing the most innovative products and services and making customer satisfaction our number one priority. Courtesy Products has been delivering the finest coffee products and supplies to the lodging industry for more than 60 years. We are now the nation's largest provider of in-room coffee; a trusted source for in-room, housekeeping and guest amenity products; and a developer of innovative operating supplies.