Revenue Cycle Accts Rec Supr - Military Veterans

The Accounts Receivable Supervisor, under the supervision of the AR Manager, will oversee and monitor the day-to-day workload and production of the unit and provide training, coaching and assistance to billing staff. This position will provide subject matter expertise in physician and hospital insurance billing and follow-up activities for Auto No-Fault, Workers Compensation and Veterans Administration (VA) accounts receivables. The Accounts Receivable Supervisor will participate in the implementation and maintenance of policies, programs, and system enhancements to improve financial and operational performance of the unit. Ensure standardization of work and maintenance of Lean Thinking principles.

Basic Function and Responsibilities

• Provide leadership to the unit while maintaining responsibility for the day-to-day unit workload, establishing priorities, redistributing work among team members as necessary, and timekeeping functions.
• Understand and provide expertise in accounts receivable, for both physician and hospital billing across multiple clinical specialties.
• Train and mentor staff on billing processes and procedures.
• Coordinate, participate in, payer team meetings to review problem accounts.
• Respond to complex inquiries regarding insurance billing and follow-up from staff, managers, and other customers of the unit.
• Communicate issues and barriers to the AR Managers, Director, Payers and assist with resolution.
• Lead and participate in team huddles to identify and resolve billing issues.
• Assist in the selection, discipline, and performance evaluation of staff.
• Monitor and report on denial trends and payer issues.
• Monitor accounts receivable work queues and productivity reports to ensure accounts are worked timely.
• Perform staff quality reviews and provide feedback to staff regarding quality and productivity.
• Assist with resolving operational problems, patient and employee complaints pertaining to reimbursement related issues.
• Develop education materials and provide training to staff pertaining to accounts receivable follow up, claim edits, front-end edits, DNB/Stop Bills, Epremis edits, and charge router/review edits.
• Assure compliance with institutional and departmental goals, objectives, policies, standards, and guidelines.
• Shared responsibility in achieving unit financial Key Performance Indicators (KPI?s).
• Model, support and reinforce a culture of service excellence to patients and families, internal colleagues, and external customers.

• Bachelor?s degree in health or business administration or an equivalent combination of education and experience required.
• At least two years of progressively complex facility* and / or professional* billing (*both preferred) & third-party payer experience.
• Demonstrated ability to supervise and lead staff.
• Knowledge of Epic billing system
• Proficient use of computer software applications: Word, Excel, PowerPoint, TEAMS, ZOOM, etc.
• Demonstrates excellent verbal and written skills.
• Demonstrates ability to handle multiple items simultaneously and produce high-quality work in a timely, accurate and efficient manner.
• Demonstrates experience in professionally handling and protecting items confidential in nature.
• Demonstrates ability to work in a team environment, and to build trust in the working relationships with other staff, various internal and external departments, and payers.
• Demonstrates ability to learn and work independently.
• Detail-oriented, organized, strong problem-solving skills, strong investigative skills, critical thinking skills and ability to be self-directed.
• Ability to assist unit Director and AR Managers in oversight of billing and collections including the monitoring of claims, charges, and collections and recommending corrective action.
• Ability to develop education materials and provide training and development to new and existing billing staff.
• Strong interpersonal communication skills

• Extensive knowledge of both hospital and physician billing policies, follow up, third party payer processes and regulatory requirements.
• At least three years of experience in related medical billing and accounts receivable denial follow up.
• Knowledge of Michigan Medicine MiChart, Epremis claims editing system
• Knowledge of Michigan No Fault Law effective July 1, 2021
• Knowledge of CPT/ICD-10 coding conventions, coding certification.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.