Desktop Support (Computing System Tec 3) - Military Veterans

Job Title Desktop Support (Computing System Tec 3)
Location Los Alamos, NM, US
Organization Name ICE-FS/Field Services
Minimum Salary 57800
Maximum Salary 89500
What You Will Do Innovative Customer Experience (FS) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 90 professionals, technicians, and students. The successful candidate will work in ICE-FS and will be providing dedicated desktop support services to an assigned customer base. The successful candidate will provide day-to-day technical support services in a heterogeneous computing environment for ICE-FS customers.

Computing Systems Tec 3 (CST-3) ($57,800 - $89,500):
The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:

• Support Windows and Mac desktop systems
• Resolve issues or fulfill requests through Windows and Mac remote desktop support
• Troubleshoot issues through on-site field support
• Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
• Setup and installation of hardware and software
• Provide outstanding customer service, including working with customers to resolve issues
• Experience working well in a team environment as well as working independently
• Must have good time management, organization skills and outstanding customer service

What You Need

Minimum Job Requirements:


The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:

• Entry level knowledge of Windows and Mac desktop systems
• Ability to resolve issues or fulfill requests through Windows and Mac remote desktop support
• Entry level experience in troubleshooting issues through on-site field support
• Ability to install, configure and troubleshoot desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environmen

Education/Experience:
Position requires a high school diploma and 2-4 years of related experience, or an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.


Desired Qualifications:

• Active DOE L or Q clearance, or equivalent, transferable clearance.
  

• Knowledge of or courses in network troubleshooting
  

Work Location : Position The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

Note to Applicants:

• For full consideration, please submit a comprehensive cover letter that addresses each key requirements of the position.
• While the posted salary range for each position is broad, it is highly unusual for selected applicants to be hired at the top end of the range and more common for selected candidates to grow into the full salary band over time.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid maternity and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (paid sick, vacation, and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances.Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances.See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Incentive Compensation Program: Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.


Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-664-6947 option 2 and then option 3.

Employment Status Full Time
Appointment Type Regular
Regular