USPS PSE Sales and Service Associate - Military Veterans
at United States Postal Service
DUTIES AND RESPONSIBILITIES
1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services;May
use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and
domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the
public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special
interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance
that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using
Mobile Point of Service (mPOS) to complete transactions (where applicable).
3. Provides product and service information to customers, including informing customers regarding special offers; suggestive
selling related merchandise; promoting products based on customer needs. Provides additional information regarding
product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale
system. Assists customers with transactions.
5. Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures
display and selling areas, work stations, and storage areas are presentable to customers. Performs routine maintenance on
SSKs and mPOS, including trouble shooting.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on
display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to
the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit
balances.
8. Checks and sets post office postage meters.
9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
10. May assign and clear accountable items and distribute mail as required.
11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the
distribution scheme established for the office, branch or station.
12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current
distribution schemes.
13. May perform passport duties as assigned, including verification of identification and photograph, administering oath,
reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely
and mailed promptly.
14. May perform additional duties such as: maintain records of mails; face and cancel mail; make emergency carrier relays;
label and tie out mail for dispatch and other related duties for distribution.
PSE SSDAs perform a variety of clerical duties in mail processing and retail/customer services to support day to day
operations.
Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching.
PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service
window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or
without accommodation.
Kailua, HI
We connect the nation
The U.S. Postal Service is the only delivery service that reaches every address in the nation: Nearly 167 million residences, businesses and Post Office Boxes. The Postal Service generally receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.
Mission statement
Adopted by the Board of Governors on April 1, 2020
Our history
The United States Postal Service has a storied history as the institution of our Government guaranteeing safe and secure communication among and between the Government and the American people.
Many are familiar with our history, which began with the Second Continental Congress and Benjamin Franklin in 1775 and continued in 1787 when the Postal Clause of the U.S. Constitution empowered Congress to establish post offices and post roads. Congress exercised those powers with the passage of The Post Office Act of 1792, which made the Postal Service a permanent fixture of the Federal Government. The Act included provisions to facilitate freedom of the press, the privacy of personal correspondence, and expand the nation’s physical infrastructure, all vital to our nation’s growth and prosperity.
These principles and objectives endure. While radio, television and the Internet have irrevocably altered our information-gathering habits, postal correspondence remains the most secure and resilient form of communication, providing the American People with a delivery infrastructure vital to our National Security.
USPS retains the largest physical and logistical infrastructure of any non-military government institution, providing an indispensable foundation supporting an ever changing and evolving nationwide communication network. Capitalizing on its expertise in scheduling and high-volume sorting, USPS also serves a vital role enabling digital commerce.
Our mission
To serve the American people and, through the universal service obligation, bind our nation together by maintaining and operating our unique, vital and resilient infrastructure.
To provide trusted, safe and secure communications and services between our Government and the American people, businesses and their customers, and the American people with each other.
To serve all areas of our nation, making full use of evolving technologies.
Carrying out our mission
To meet this Mission we will:
Remain an integral part of the United States Government, providing all Americans with universal and open access to our unrivalled delivery and storefront network.
Maintain and enhance our reputation and role as a trusted face of the federal government in every community and provide all levels of government with access to our network and services.
Provide frequent, reliable, safe and secure delivery of mail, packages and other communications to all Americans.
Use technology, innovation and where appropriate private sector partnerships, to optimize and adapt our network, operations and business model to meet the changing needs of our customers and delivery recipients, while maintaining our core mission.
Operate in a modern, efficient and effective manner that allows us to minimize what we charge for our services, consistent with meeting, in a fair way, our obligations to our current and retired employees and other stakeholders.
Remain an employer of choice, able to attract, retain and develop high quality employees that possess the skills necessary to excel in a rapidly changing business environment.