Factory IT OT Site Delivery Specialist - Military Veterans
at Hitachi Energy
General Information:
Hitachi Energy High Voltage- Business Solutions IT / OT Organization is seeking a Factory Site IT / OT Delivery Specialist for Richland, MS, who will provide overall service delivery to the site to drive value and business growth to the business.
Your Responsibilities:
- As Site IT / OT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. This includes also IT matters requiring physical intervention.
- Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations. Also supports execution for factory or Hitachi energy site's owned/managed assets and operational support of both office IT and shop floor IT/OT assets that are not supported by the OSS techs
- The Site IT / OT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.
- In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your Background:
- Bachelor's degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems.
- 5+ years prior experience in IT
- Fluent English communication skills & good local language skills of the major country of responsibility
- 2 years of experience in project management of complex global projects.
- Experience in process management, business process improvement, business process management, or value stream mapping.
- Experience with manufacturing operations methods, process, and change management is an advantage.
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
- Flexibility to manage multiple shifts of IT resources in a factory environment.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Richland, MS
Advancing a sustainable energy future for all
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Our North American headquarters in Raleigh, North Carolina employs more than 4,600 in both manufacturing and office locations throughout the region.
At Hitachi Energy, our greatest asset is diversity among our employees. We are proud to be partnering with RecruitMilitary to better serve and support the veterans in our communities and within our organization. We foster diversity through our Military and Allies employee resource group, strategic partnerships, and ongoing education. Our team made up of talented individuals from various genders, cultures, and backgrounds, plays a significant role in our mission of advancing a sustainable energy future for all.