Technical Service Manager - Military Veterans

It's not just about your career or job title... It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Our Wabtec Young Touchstone team combines knowledge of our customers' product platforms/processes with industry expertise to deliver unparalleled product solutions. Here you'll interact daily with all support team functions to solve problems and will partner with other key stakeholders to support our customers and their operations.

How will you make a difference?

As the Technical Service Manager for Wabtec Young Touchstone, you will be responsible for directing and coordinating activities concerned with providing customer technical service. This position will report directly to the business unit Quality Manager and when not in the field, will sit at the Lexington, Tn location.

What do we want to know about you?

To be successful in this role, you will need:

• A Four-year college degree or university program certificate with at least 5 years' experience in a manufacturing environment
• Or +15 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Database software; Manufacturing software; Project Management software; Spreadsheet software and Word Processing software.

What will your typical day look like?

• Be the point of contact for all customer complaints and rejections for our products.
• Coordinate technical liaison services between Young Touchstone and customers.
• Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of product.
• Record, analyze, and inform Management of status and disposition of customer complaints and claims.
• Administer warranty on Young Touchstone products.
• Issue Return Material Authorizations for rejections and repairs.
• Coordinate financial transactions on returns with accounting and customer service.
• Track and expedite turnaround on customer returns.
• Coordinate warranty field repairs and replacement parts shipments.
• Quote prices for repair parts and services.
• Coordinate returns for failure analysis and assists with failure reports.
• Select/Supervise/Coordinate all non-Young Touchstone field service repair shops utilized in the repair of Young Touchstone or Bearward products.
• Enters Corrective Actions in Reliance quality system.

• Lead and manage the companies Corrective Action Processes to achieve CAR completion at both Plants as well as the internal processes of the offices.
• Prepare Engineering Requests to resolve Corrective Actions and to make product improvements.
• Prepare and submits customer 8D and SCAR responses.
• Negotiate settlement of claims, for which company is responsible, within limits prescribed by management.
• Select, plan, and direct activities of Field Service Technicians.
• Coordinate field repairs on Bearward Engineering radiators in North America and Canada
• Prepare rework procedures to assist with field repairs.
• Travel to perform inspection and repair service at customer sites, both domestically and internationally
• While performing the duties of this Job associated with field/warranty work, the employee is occasionally required to be able to maneuver his/her body over or around our product in a field setting, including climbing or traversing the product installed in a vehicle.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles... People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.