Customer Support Representative (CSR) / Parts & Service - Military Veterans
at John Deere
Position Summary
If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments. Our Hobbs, NM location is currently seeking qualified, motivated candidates for a full time position.
Benefits
- Low Deductible Medical/Dental/Vision
- 401K and Roth IRA Option Available
- 401K Match & Profit Share
- Life/AD&D
- Online Continual Education, including John Deere University
- Tuition Reimbursement
- Sponsorship with John Deere Technician Program
- Paid Time Off
- Volunteer Time Off
- Asset Investment
- 4Rivers Employee Discount/ ADP LifeMart Discounts
- Customized Career Path
Company Summary
When you join 4Rivers Equipment, youre not just getting a job; youre becoming a part of an award-winning John Deere team! With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees because were more than just colleagues; were your working partner!
Essential Duties
Increase incremental parts sales.
- Develop parts and service estimates and quotes as required
- Prospect for new customers
- Coordinate with Parts Manager regarding customers, promotions, product needs
- Maintain Parts On Site Cabinets
- Sell defined wear parts and promotional products
- Deliver Parts when URGENT
Increase incremental labor sales.
- Coordinate with Service Manager regarding service quotes and customer concerns
- Sell inspection agreements
- Sell maintenance packages
- Prospect for new customers
- Sell Extended Warranty and SECURE / PowerGard
Build customer loyalty by promoting and representing the 4Rivers organization.
- Communicate customer problems via email to the responsible managers for resolution.
- Complete JDU CSR Certification path
- Complete other training as defined by manager
- Develop a customer call schedule for the assigned area of responsibility
- Make customer calls as scheduled
- Submit call reports in a timely manner
- Maintain A and B customer machine lists
- Complete A and B customer product support purchasing profiles
- Meet product support sales objectives
Education and Qualifications
- High School Diploma or equivalent
- Professional appearance and demeanor
- Strong industry knowledge / ability to learn the industry quickly
- Good communication skills
- Energetic, Sociable and Self-Motivated
- Assertive with a positive tone
- Able to make decisions
- Good listener
- Strong work ethic
4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs.
For Benefits, Job Description and EEO information, please review attachments.
Are you ready to join the 4Rivers Equipment family? Your adventure starts here! Apply now, and lets write the next chapter of your career together.
Compensation package includes base salary plus competitive commission structure.
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Requisition Expiration Date: 12/31/2024
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.