Student Services Specialist | The University of North Carolina at Charlotte - Military Veterans

Position Number: 001960 Department: Coll of Computing&Informatics (Col) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: The Student Services Specialist supports the operations / activities for the Student Center, Undergraduate Advising Center, and Student Professional Development unit within the College of Computing and Informatics ( CCI ). Front-line Student Services: Answers the student center phone line and college group email account. Serves as a gatekeeper for student and visitor traffic by answering basic questions and direct more complex inquiries appropriately. Coordinates with advisors and faculty to ensure smooth operations. Helps coordinate Dean's Ambassador assignments for various events. Student Professional Development Support: Assists in planning and executing student professional development events (e.g., career fair preview night). Provides administrative support for the Director of Student Professional Development in terms of communicating and coordinating with employers and Dean's Ambassadors. Advising Support: Assists the advising team with graduation audits and the Change of Major/Concentration/Minor processes, issue authorizations / permits to students, schedule and monitor CCI advising center email and help answer general (i.e., not academic advising related) questions. Minimum Experience / Education: Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four-year college or university and two years of administrative or office management experience in the student services or related field; or equivalent. All degrees must be received from appropriately accredited institutions. Preferred Education Skills and Experience: Four-year degree in education, human resources, counseling, advising or related fields. 2 (two) years of administrative/office management experience with student services; higher education preferred. Minimum of beginner level experience with Google Workspace, Microsoft Office suite; Google Calendar, (intermediate experience preferred). Experience and ability to adapt to other administrative software systems. Strong organization skills and communication skills both verbal and written needed for position. Strong customer service service experience; Student Services experience preferred Ability to work both independently and with a team.