Customer Service Representative - Military Veterans
at Smurfit Westrock
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Opportunity summary: As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
How you will impact Smurfit Westrock
- Represent Smurfit Westrock values and deliver excellent service through each interaction
- Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
- Run customized reports and share data with customers
- Provide pricing, inventory availability and production schedule information to customers
- Track order activity and alert appropriate staff of any potential delivery problems
- Partner with Quality Manager to resolve routine customer issues
- Suggest alternative products or services to meet customer needs when appropriate
- Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction
- Track warehouse inventories and update customers on order status
- Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution
What you need to succeed:
- High School diploma or G.E.D.
- Must have 3+ years of customer service-related work experience
- Previous experience in manufacturing industry is preferred
- Demonstrate a customer-oriented mindset and ability to operate with customers' best interests in mind
- Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions
- Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development
- Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Norcross, GA
“The people of WestRock are what differentiate us in the marketplace and will help us become the premier provider of packaging around the world.” —Steve Voorhees, CEO This is an exciting time at WestRock, a leading provider of differentiated paper and packaging solutions. We believe that Packaging Matters™ in building trust, influencing purchasing, and educating consumers, and we apply that belief to every project. Our strong foundation of talented, motivated experts provide customers with sustainable paper and packaging solutions around the world. Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term solutions for our employees. With such an expansive operation, we can offer you a challenging and rewarding career opportunity.