Temp/Casual Dental Clinics Front Desk Scheduling Coordinator - Military Veterans
at HERC- Upper MidWest
Duties/Responsibilities
Customer Service:
Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:
- Putting the patient first at every opportunity
- Listening to understand each patient
- Showing concern for each patient
- Acting individually and with others to meet each patient's needs
- Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
- Greeting patients, students, staff, faculty and the general public in a pleasant manner
- Determining the nature and purpose of the visit and directing them to the specific destinations
Check-in
- Check in patients in an accurate and professional manner
- Identify and accurately collect co-pays or appropriate fees
- Familiarize with insurance claims
- Use computer-based systems to verify patient information
- Understand and communicate benefit changes to members, or refer to appropriate resource
- Communicate wait times in a diplomatic manner
- Direct patients to the appropriate care area
- Provide patients with appropriate forms, questionnaires, etc.
- Follows proper cash handling policies and procedures outlined by U of M.
- Collect fees from patients; calculate and give correct change, process payments received
- Review demographic and verify insurance information as needed, HIPAA compliance, etc.
Appointment Scheduling
- Communicate provider and clinic availability in a professional manner
- Schedule appointments in an accurate and timely fashion using computer system
- Maintain knowledge of appointment scheduling practices, policies and procedures
Miscellaneous Administration
- Answer telephone and respond appropriately to the caller depending on the caller's needs
- Take and relay messages requiring follow-up to appropriate individuals
- Prepare records and materials for new patient appointments
- Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
- Provide scheduling and administrative support to students and residents of the dental school
Work hours to be determined with supervisor based on clinic needs. This is a temp/casual role.
REQUIRED QUALIFICATIONS (Please document all required qualifications on application materials):
- High School Diploma/GED
- Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
- Must be able to communicate verbally and in writing; in clear, understandable English.
- Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
- Demonstrated ability to function with multiple priorities and interruptions
PREFERRED QUALIFICATIONS:
- Experience scheduling patients electronically in a medical or dental office/clinic/hospital
- Experience working with a diverse population and working with interpreters
- Experience as a Dental/medical receptionist
- Experience using data look-up and data entry functions on a mainframe or PC based computer system
- Demonstrated ability to organize work under pressure
- Demonstrated advanced oral communication skills
- Demonstrated advanced written communication skills
- Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus
Minneapolis, MN
The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.