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Temp/Casual Dental Clinics Front Desk Scheduling Coordinator - Military Veterans

at HERC- Upper MidWest

Duties/Responsibilities

Customer Service:

Care for each Patient, Student, Faculty, and Staff, as they would like to be cared for by:

  • Putting the patient first at every opportunity
  • Listening to understand each patient
  • Showing concern for each patient
  • Acting individually and with others to meet each patient's needs
  • Handling stressful situations with respect, concern, and in the appropriate manner to resolve the situation
  • Greeting patients, students, staff, faculty and the general public in a pleasant manner
  • Determining the nature and purpose of the visit and directing them to the specific destinations


Check-in

  • Check in patients in an accurate and professional manner
  • Identify and accurately collect co-pays or appropriate fees
  • Familiarize with insurance claims
  • Use computer-based systems to verify patient information
  • Understand and communicate benefit changes to members, or refer to appropriate resource
  • Communicate wait times in a diplomatic manner
  • Direct patients to the appropriate care area
  • Provide patients with appropriate forms, questionnaires, etc.
  • Follows proper cash handling policies and procedures outlined by U of M.
  • Collect fees from patients; calculate and give correct change, process payments received
  • Review demographic and verify insurance information as needed, HIPAA compliance, etc.


Appointment Scheduling

  • Communicate provider and clinic availability in a professional manner
  • Schedule appointments in an accurate and timely fashion using computer system
  • Maintain knowledge of appointment scheduling practices, policies and procedures


Miscellaneous Administration

  • Answer telephone and respond appropriately to the caller depending on the caller's needs
  • Take and relay messages requiring follow-up to appropriate individuals
  • Prepare records and materials for new patient appointments
  • Assist with the clerical duties of the clinic, e.g., scanning, making copies, etc.
  • Provide scheduling and administrative support to students and residents of the dental school


Work hours to be determined with supervisor based on clinic needs. This is a temp/casual role.

REQUIRED QUALIFICATIONS (Please document all required qualifications on application materials):

  • High School Diploma/GED
  • Demonstrated excellent customer service skills, attention to detail and thrives in a busy environment with many interruptions
  • Must be able to communicate verbally and in writing; in clear, understandable English.
  • Must be a team player, collaborative and enjoy working closely with a small team on an almost constant basis
  • Demonstrated ability to function with multiple priorities and interruptions

PREFERRED QUALIFICATIONS:
  • Experience scheduling patients electronically in a medical or dental office/clinic/hospital
  • Experience working with a diverse population and working with interpreters
  • Experience as a Dental/medical receptionist
  • Experience using data look-up and data entry functions on a mainframe or PC based computer system
  • Demonstrated ability to organize work under pressure
  • Demonstrated advanced oral communication skills
  • Demonstrated advanced written communication skills
  • Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus

Minneapolis, MN

The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.

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