Team Leader, Endorsement Core - Military Veterans

Major Duties/Responsibilities of the Job :

People Management:

• Direct accountability for the hiring, training and performance management of the Endorsement team.
• Manage and drive productivity throughout the team while holding the underwriters accountable to specific metrics
• 7 - 10 employees
• May assist with Training and Development ( UW specialization)

Underwriting Management:

• Manage and delegate Underwriting Authority
• Field and approve referrals for teams based on established authority. Responsible for elevating items outside of authority to designated referral outlets including TUMs and Home Office
• Maintain up to date knowledge and understanding on all applicable underwriting and corporate strategies and ensure compliance among the team
• Work with Field and Center leadership to develop relationships with brokers/agents in assigned territories and to establish best practices
• Regular cadence of underwriting audit to ensure quality of underwriting in compliance with corporate requirements.

Process Management:

• Monitor, manage and oversee workload capacity of each team member and adjust as appropriate.
• Ensure adherence to SLAs and service standards from an underwriting perspective.
• Collaborate with the processing centers to ensure service delivery and quality policy issuance for policies written in the UWC.
• Monthly communication of business unit results to leadership team
• Monitor team organizational skills and production output to create capacity within departments.
• Adhere to all workflows and procedures in compliance with corporate and branch strategies.
• Support processing center to ensure timely processing of transactions to ensure throughput results are within UWC and corporate guidelines.
• Ensure quality results are consistent with corporate standards by addressing and training in areas of concerns brought forth from CI audit scores, random self checks, and other audits.

Financial Management:

• Achieve key endorsement metrics including SLAs, quality and productivity.
• Support CI overall growth and retention goals by underwriting endorsements in line with Chubb customer service standards and Chubb underwriting profitability standards.

Minimum Required Skills and Qualifications:

• College Degree (BS,BA)
• Management experience, Underwriting Team Lead preferred, will consider new to Leadership
• Middle Market Underwriting experience
• Proven leadership capabilities with ability to effectively manage a large team of professionals
• Strong business and financial acumen
• Effective influence/collaboration capabilities
• Must be able to effectively multitask and balance multiple priorities
• Results oriented
• Superior communication, interpersonal and process management skills with the ability to train others in a classroom environment or one-on-one on workflows and systems.
• Demonstrated record of teamwork, managerial courage, and integrity.