Digital Technology Trainer - Mesa, AZ - Military Veterans

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.

WHO WE ARE:

Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

WHAT WE OFFER:

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More

Shift

1 st /Day Shift

Location

In Office

Schedule

Schedule to be provided by leader.

Salary Range

$58,796 - $100,130 per year

JOB SUMMARY:

Responsible for the development, facilitation and execution of Empire's Product Support technology training business initiatives. Works closely with Account Managers, PSSR's, and CSM's to provide solutions that will enhance client satisfaction by supporting Empire's technology initiatives as part of our Empire Machinery (EM) Services & E-Business offerings. Effectively assesses the need for training through research and metric analysis and provides recommendations as appropriate to the Department Manager.

ESSENTIAL FUNCTIONS:

• Plan and direct training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops as required by AM's, PSSR's, CSM's and clients.
• Develop and administer VisionLink/Unified Suite & E-Business training plans, procedures and programs that address the training needs of the marketplace.
• Maintain knowledge and understanding of Empire's business and anticipate future Product Support training needs based on business realities and marketplace shifts in technology.
• Build and foster relationships with Caterpillar's Technology Teams as they relate to Product Link, VisionLink/Unified Suite and E-Business Technologies.
• Develop systems metrics to ensure the results of VisionLink/Unified Suite and E-Business learning and development initiatives are achieving a desired return on investment.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.

• Travel to outlying locations and client jobsites on an as-needed basis.
• Manage the day-to-day functions of Visionlink/Unified Suite and E-Business user interfaces including new user registration and accessibility.
• Work within and promotes corporate values.

• Functional expertise in assessment, evaluation, and training needs analysis and organizational systems.
• Ability to incorporate Adult Learning principles, conducting trend research for best processes and practices.
• Strong computer skills and project management experience.
• Skilled at making clear and persuasive presentations. Builds credibility quickly with all levels of the organization.
• Ability to work in and manage ambiguity, deal with issues or problems, work independently, drive for results and stay focused to accomplish objectives with a sense of urgency.
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