Emergency Communications Manager - Military Veterans

Emergency Communications Manager

Job #: 041425
Location Syracuse, NY
Pay Range: $79,000 - $88,000
Hours: Standard University business hours

8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Manager - Emergency Communications Center reports directly to the Director of Emergency Management & Business Continuity. The position is responsible for human resource management of communications coordinators and dispatchers and administrative functions such as schedules and performance appraisals. The position effectively leads, coaches, mentors, teaches and provides guidance to employees that work in a stressful environment associated with the 24/7 year-round emergency communications center operations.

Qualifications:

Job Specific Qualifications:

Responsibilities:

• Manage the emergency communications coordinators and emergency communications dispatchers.
• Oversee the scheduling, training and staff development of emergency communications coordinators and emergency communications dispatchers.
• Investigate personnel complaints regarding emergency communications coordinators and dispatchers.
• Participate in the selection of assigned staff; provide or coordinate staff training; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; work with employees to correct deficiencies; make recommendations for discipline and/or termination.
• Plan, prioritize, assign, review, coordinate and manage through shift supervisors the day-to-day activities of the emergency communications center including responsibility for the operation and effective functioning of the dispatch center; ensure schedules and adequate staffing for the dispatch operation is set.
• Participate in the development of goals and objectives; monitor work activities to ensure compliance with established policies and procedures.
• Supervise a communications shift when necessary.
• Manage the implementation and communication of operating policies and procedures; make recommendations for changes and improvements to existing standards, policies, and procedures.
• Oversee and lead additions and modifications to the Communications Manual.
• Assist in the development of Emergency Communications Center related budget.
• Recommend the purchase of supplies and equipment for communications; coordinate repairs to equipment with outside vendors or agencies; requisition supplies and materials as necessary.
• Oversee, monitor and maintain a variety of dispatch equipment including computer-aided dispatch (CAD) system, automated telephone system, radio system; work with outside agencies to ensure systems are working properly.
• Coordinate public safety / emergency communications technical service installations, maintenance and upgrades with VASTT, ITS/ACS, Physical Plant and various contractors.
• Prepare a variety of analytical and statistical reports and correspondence on operations and activities.
• Provide assistance as directed for special assignments, tasks and projects.
• Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of public safety dispatching; incorporate new developments as appropriate into programs.
• Other duties as assigned.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/107051

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

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