Product Development & Support Technician - Military Veterans

Job Title: Product Development and Support Technician

Department: Engineering/Product Development

Location: Port Matilda, PA

General Summary: The Product Development and Support Technician plays a critical role in both the development and support of products and their electrical sub-systems throughout their lifecycle. This role involves assisting with prototyping, testing, troubleshooting, and assistance refining/improving products to meet customer requirements and quality and safety standards, in alignment with our mission of Making People Safer, Healthier, and More Productive. Internally the technician will work closely with the Lead Electrical/Technical Engineer and collaborate regularly with product management, design/software engineers, production teams, and quality engineers to ensure product safety, quality, and continuous improvements that reflect our commitment to delivering the best results. A working knowledge of electronics and electronic components/subsystems, along with the ability to read and interpret electronic schematics and component specifications is essential for success in this role.

Essential duties and responsibilities:

• Product Support: Provide technical and process support to production teams and supply chain for sourcing alternate components and qualification testing based on product specifications.
• Prototype Assembly: Assist in the assembly, setup, and testing of product prototypes, including the installation and assembly of electronic components and wiring.
• Testing and Validation: Conduct product testing to ensure functionality, safety, and compliance with industry standards. Record and report results, identifying any performance or quality issues.
• Troubleshooting and Repair: Assist in diagnosing and resolving issues in both new product prototypes and existing products in production or returned for review. Troubleshoot basic electronic circuits and replace faulty components as needed.
• Reading Schematics: Interpret and work from electronic schematics, wiring diagrams, and technical drawings to assist in troubleshooting, assembly, and repair processes.
• Documentation: Maintain accurate documentation of tests, troubleshooting steps, and repairs, including, BOMs, wiring diagrams and reports when necessary.
• Continuous Improvement: Proactively recommend improvements to design or manufacturing processes based on hands-on experience during product testing and troubleshooting, ensuring alignment with the priority to continuously drive safety and excellence.

Supervisory Responsibilities: None

Qualifications: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Commitment to safety as a top priority in every task and decision.
• Bias for action and proactive approach to solving problems quickly and effectively.
• Strong problem-solving skills, attention to detail, and manual dexterity.
• Ability to document: test results, troubleshooting processes, and technical findings clearly.
• Basic knowledge of electronics, electronic components, and circuits.
• Ability to read and interpret electronic schematics, wiring diagrams, and technical drawings/specifications.
• Familiarity with using basic electronic testing and repair equipment such as multimeters, oscilloscopes, and soldering tools.
• Experience working with prototype assembly, product testing, or technical support.
• Familiarity and interfacing experience with embedded systems or microcontroller-based devices.
• Experience in lab, manufacturing or production environments.

Education and /or experience:

• Associate’s degree in Electronics, Engineering Technology, Technical Trade or a related field with at least two (2) years on the job experience.
• Alternate education and experience considered, based on individual candidate.

Language skills:

• Excellent written and verbal communication skills.
• Ability to present information to all levels of employees and outside vendors/suppliers.

Computer skills:

• Proficient with Business Productivity Software (MS Office, Libre Office, etc).
• Familiarity with EDA\ECAD or Schematic Software packages (Altium, KiCad, etc).
• Proficient with PC based test equipment and software.

Physical demands:

• Comfortable working in a lab, production, or manufacturing environment.
• Ability to lift up to 35 pounds.
• Ability to stand, sit, and work at a bench or workstation for extended periods.

Work Environment: Office, lab and manufacturing environments.

Travel Requirements: Infrequent, but must be willing to travel as needed.

Dedication to the Quality System

Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard, CMDCAS, FDA, and MDD regulations. We operate the Quality System as an overall management system for all products. All employees accept responsibility for the excellent quality of products and take professional pride in producing high quality products that are the finest in the marketplace. Our approach to quality is based on the premise that we can achieve product quality and effective cost control by concentrating on the integrity of processes and preventative measures rather than after the fact detection.