Donor & Client Support Coordinator II - Military Veterans

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW (Job Overview): Identify, investigate, and retrieve suspect products, donor deferrals, abnormal or unexpected test results, manufacturing issues, and notifications from other sources. Gain control of suspect products when indicated. Advise regions, consignees, and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems. Respond to requests from regions and hospitals concerning bacterial contamination of components. Maintain Blood Services records under ARCBS directives and FDA, state, and federal regulations. Research donor records to retrieve the requested information.  Work in a collaborative team environment to meet operational objectives while advancing donor and recipient safety.

 We are seeking a Donor & Client Support Coordinator II for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 Shift Information:   1st shift, Sunday -Thursday 7:00 AM - 3:30PMPay Information:  The salary for this position is $19.86/ hr. + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)

WHERE YOUR CAREER IS A FORCE FOR GOOD    Manage donor complications arising from the donation process.

Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.

Communicate directly with donors to ensure proper care and resolution of complications.

Ask probing questions to ensure the facts of the case are known and to provide correct care.

Manage donor complication cases to resolution and timely closure.

Perform medical director/designee review and final quality review for donor complication cases.

Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.

Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.

Identify and control impacted suspect products resulting from changes.

Monitor security to ensure only authorized personnel has access to confidential donor records.

Prepare and provide reports regarding donor complication cases as required.

Perform all necessary tasks according to procedure and within established time frames.

Perform other related duties as necessary to maintain the team workflow. 

Scope: Interact with all levels of management and staff.

 Competencies: The duties and responsibilities mentioned in the job description are representative of the essential functions of the position. The performance management system incorporates competencies which are identified, discussed, and evaluated to meet operational milestones and which are tied to job families and titles. Three types of competencies have been identified; Technical Competencies are job specific skills and methods, Core Competencies are the abilities and behaviors expected of all Biomedical Services employees, Leadership Competencies are specific abilities and behaviors required of those performing formal management roles or other leadership roles (i.e. Project Leaders).  Management and staff should contact Human Resources for further details on the appropriate competencies for a specific position.WHAT YOU NEED TO SUCCEED (Minimum Qualifications):High school diploma or equivalent required.Minimum one year of related experience in blood banking, laboratory testing, medical records, auditing, or quality review is preferred.

The ability to read, write, and verbally communicate at the high school to the college level is required.

Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Must be detail-oriented; possess strong organizational skills and the ability to process data with speed and accuracy.

Management Experience: N/A

Skills & Abilities: May require a valid driver's license and clean DMV record.  May be required to have basic computer skills.  Exemplary interpersonal, verbal, and written communications skills.  Ability to work on a team.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.]]>