Coord, Customer Service - Military Veterans

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Customer Service Representative - Fresno, CA

The Opportunity:

We are seeking a Customer Service Representative to be located in Fresno, CA. This role serves as a key point of contact for assigned customers with a primary focus on customer satisfaction. The representative will maintain a strong relationship with key contacts at the customer location as well as with the sales representatives responsible for those accounts. Project management and data entry are essential day to day activities.

Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems. Works under direct supervision and follows standard procedures to accomplish assigned tasks.

How you will impact Smurfit Westrock:

• Represent Smurfit Westrock values and deliver excellent service through each interaction
• Serve as a critical communication link between customers and Smurfit WestRock
• Serve as an intermediary between the customer and various departments within WestRock
• Perform data entry functions for order entry and other tasks
• Track inventory levels and establish economic order quantities (EOQ)
• Enters data to create product designs for the manufacturing department
• Complete monthly tracking reports as needed
• Actively participate on appropriate project teams for operational and system improvement
• Other duties as assigned

What you need to succeed:

• Requires a high level of attention to detail
• Strong math skills and Excel required
• Relevant work history will be strongly considered in absence of degree
• Self-starter with a customer service orientation
• Excellent written and verbal communication skills
• Ability to effectively multi-task, be self-managed, and manage time effectively
• Knowledge of industry is a plus. Knowledge of manufacturing and inventory processing is a plus
• Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

The salary range for this position is $40,500.00 - $67,500.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.