Manager Vendor Accounts - Military Veterans

This position is remote.

The Manager, Vendor Account Management plays a vital role in shaping and implementing the network expansion strategy and for ensuring proper management of current Vendor accounts. This role involves building and nurturing relationships with both existing and prospective National accounts, validating their business models, and optimizing support for all programs. The Manager will develop and sustain strong, productive connections with Vendor Groups through regular, direct, and in-person communication. As a member of a cross-functional team, the Manager support the Sr Director for support of growth and maintenance of a robust network of healthcare professionals, ensuring high-quality healthcare services across all programs.

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information

In this rewarding role, you will:

• Be responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service; identify and maintain appropriate staffing levels
• Build and sustain relationships with both new and existing accounts by understanding their needs and maintaining productive connections through regular, direct, and in-person communication.
• Support Sr. Director to formulate an organizational vision and strategy with a clear execution path to position Leidos QTC as a leading subcontractor for all supported programs.
• Meet customer expectations through proactive, predictive, and analytical management, while ensuring compliance standards and KPIs are achieved. This includes continuous review and monitoring of National provider accounts to optimize performance for all programs.
• Identify and implement enterprise-wide efficiencies and solutions to ensure a quality workforce and standardized processes and metrics.
• Implement integration strategies and plans with relevant teams, organizations, and stakeholders to ensure successful execution of strategic plans that enhance value, manage risk, and improve affordability, and support growth and quality.
• Build strong relationships across the company, offering valuable feedback to management and quality teams on issues, opportunities, and ways to enhance strategic priorities.
• Provide leadership and mentoring for Vendor Contract Managers support Sr. Director in establishing department objectives, KPI and MBOs for staff while ensuring performance for all staff. 
• Establish necessary data, metrics/MBOs/KPIs, and supporting technologies to drive continuous improvement and deliver outstanding outcomes.
• Create, implement, and execute detailed retention strategies for National accounts.
• Perform other duties and responsibilities as assigned.
• Travel approximately 15% of the time or as needed.
• Have exceptional written, verbal, and visual communication abilities.
• Have extensive experience in collecting and analyzing customer statistical data.
• Have strong understanding of OSHA ADA regulations.
• Demonstrate success in leading and managing quality and compliance within the healthcare sector.
• Have a proven ability to lead cross-functional teams and informal networks to foster a culture of quality throughout the organization.
• Build and manage teams across a geographically dispersed network.
• Be capable of inspiring and motivating a high-performing team, maintaining accountability, and effectively solving problems while developing and supporting team performance.

You must have:

• A Bachelor’s degree from an accredited college preferably in a healthcare related field or equivalent experience/combined education
• 7-10 years of managed care/medical case management leadership experience, with minimum of 3 years of experience in provider network contracting or provider relations
• A proven track record of collaborating effectively to engage team members and senior leadership in supporting IPA participant operational execution
• Experience in organizational development, change management, and facilitating teamwork
• Experience managing Vendor and Key accounts with responsibility for achieving business results is preferred
• An ability to successfully pass National Agency Check with Inquiries (NACI) background investigation

Salary Range: $86,661.23 - $105,919.28 w/ up to 10% bonus eligibility

Pay and Benefits 

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com) 

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. 

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.