Room Service Cashier (Part Time) - Military Veterans
at Loews Hotels
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is a modern-age Southern charmer.
Purpose
This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.
Essential Functions and Responsibilities
- Maintains Room Service tracking and control records and files
- Stays informed of status of menu item availability
- Assists guests with selection of food, beverage, wine, dessert and specialty items
- Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale
- Takes and processes room service orders in a timely manner according to Loews standards
- Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account
- Responds to complaints regarding room service orders in appropriate manner according to Loews standards
- Posts Amenity charges to guest accounts
- Distribute amenities to server by confirming guest room number of guest
- Dispatch bussers/ server to handle guest requests
- Call back guest to confirm guest satisfaction with food quality and service
- Other duties as assigned
Supportive Functions and Responsibilities
- Promotes and applies teamwork skill at all times
- Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
- Is polite, friendly, and helpful to all guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures
- Exceptional guest service and telephone skills
- Computer skills, ability to operate basic office equipment
- Effective organizational and communications skills
- Ability to work flexible schedule to include weekends and holidays
Education:
- High School Diploma or equivalent
Atlanta, GA
Loews Hotels & Co was founded in 1946 and continues to own and operate hotels and resorts in the United States and Canada. Headquartered in New York City, hotel destinations include Annapolis, Atlanta, Boston, Chicago, Chicago O'Hare, Hollywood, Miami Beach, Minneapolis, Montreal, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, San Francisco, Santa Monica, Seattle, and Tucson Loews Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L). WHO WE ARE: We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun. EQUAL EMPLOYMENT OPPORTUNITY Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.