IT Operations Manager - Military Veterans

Responsibilities & Qualifications

RESPONSIBILITIES

• Performs all duties with the goal of providing customers with unmatched service and employees with security, job satisfaction, and development opportunities.
• Actively pursue increased knowledge of the company, including our performance and culture, presenting customers with a holistic picture of the company as a top-tier IT services/solutions vendor.
• Manages the operational planning, establishment, execution, and evaluation of a multifaceted program consisting of multiple ongoing Task Orders.
• Oversees fiscal, operational, administrative, and human resources management of the program in close collaboration with corporate support offices and Business Area/Unit leadership.
• Leads Customer Engagement activities in developing and growing customer relationships including quarterly meetings, and yearly visits.
• Serves as principal point of representation and liaison with external stakeholders, to include partners and customers, on operational matters and provides day-to-day technical/professional guidance and leadership to Project Managers.
• Supports business development and proposal efforts and understands how to complete Pink, Red, and Gold team reviews.
• Plays a lead role in recompete development, to include coordination with the assigned Proposal Manager and training Project Managers and team members to prepare for and complete recompete proposals.
• Assist with writing proposals and win themes, crafting support solutions in response to capture efforts.
• Leads Customer Engagement activities in developing and growing customer relationships including quarterly meetings, and yearly visits.
• Oversees multiple Task orders that involve the successful management of teams composed of information technology professionals.
• Provides training, mentorship, and oversight to Business Unit Project Managers.
• Performs day-to-day leadership and management of program support operations, involving multiple projects and groups of personnel at multiple locations.
• Demonstrates excellent written and oral communication skills.
• Ensure program deliverables are submitted in a timely manner and are of high quality.
• Maximize organic growth within the program.
• Establishes and alters (as necessary) the portfolio management structure to direct effective contract support activities in coordination with Business Area/Unit leadership.
• Creates subcontracts, sole source justifications, and price reasonable documentation for purchase orders for subcontractors.
• Works with the corporate Contracts Department to review and approve of all subcontracts and contract modifications.
• Reviews and completes the project closeout process at the end of each period of performance and at the end of the contract period, accounting for financial closeout, customer communications, execution of closeout contract modifications, and documentation of final deliverable submissions.
• Manages the procurement process from initiation to closeout in coordination with the corporate Contracts Department and assigned Project Managers.
• Reviews and approves invoices for accounts payable and accounts receivable.
• Attends and prepares Project Managers for project briefings to Executive Management.
• Schedules and attends monthly financial meetings with Business Area/Unit leadership.
• Complete Performance reviews/appraisals for Project Managers and any other assigned personnel.
• Ensure the financial viability of the portfolio, providing guidance to Project Managers concerning new hire salaries as well as employee transfers between projects, promotions, and annual merit increases.
• Work with HR to address employee issues or concerns.

REQUIRED QUALIFICATIONS

• Have 10+ years of increasing program management and project operations leadership (preferably with the DoD).
• Must have the desire and ability to lead a complex portfolio, taking ownership of all operational aspects of awarded work and continuously improving the customer and employee experience.
• Possess extensive MS Office suite expertise, to include MS Project and Excel.
• Ability to coordinate the design and continuous improvement of IT solutions and services.
• Demonstrated ability to write IT-focused proposals, white papers, and briefings.
• Demonstrated ability to manage spreadsheets and financial documents (Unanet preferred).
• Ability to guide and oversee contract pricing requirements and adherence to approved pricing models.
• Program Management certification (i.e. Project Management Professional (PMP) certification or other equivalent/recognized Project or Program Management certification).
• DoD 8570 IAT or IAM certification• ITIL Certification (preferred).

Overview

We are seeking an IT Operations Managerto join our team supporting our PMO.

TekSynap is looking for a high-performing Deputy Director - a strategically seasoned executive, with superior professional skills, broad business sense, and a team-oriented, participatory operating style. Duties will include overall responsibility for operational performance, building strong internal and external relationships, and understanding of customer needs. The successful candidate will be self-driven, always placing top priority on customer satisfaction and employee well-being.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Telework
• Type of environment: Remote
• Noise level: (Low, Medium, High): Medium
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 50%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizenship

DoD Secret Clearance (Top Secret Clearance is preferred).

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

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