Product Owner II - Military Veterans

Overview

Why Product Owner at GM Financial Fleet Solutions?

GM Financial Fleet Solutions is revolutionizing the way small/medium business manage and acquire the fleets of vehicles needed to power their businesses. Through cutting-edge technology, the development of key partnerships, and customer back product development, we are building a unique solution in the marketplace to simplify the experience of operating a fleet while providing value added insights to our customers.

We are looking for a highly motivated Product Owner to lead our Data Strategies and Tech Enablement teams. As one of the Product Owners on Fleet Solutions team, you will be responsible for steering backend product development to ensure our platform operates flawlessly for our customers. The Product Owner's primary duty will be defining and prioritizing key problems to solve, translating these to actionable features, and driving solutions into production. To deliver on these goals, the Product Owner will collaborate with cross-functional teams to leverage agile principles and accelerate innovation. At GM Financial, our goal is to continuously improve and streamline customer experience so that doing business with us is easy.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.

Responsibilities

About the role

The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.

In this role you will:

• The PO acts proactively to consistently deliver on commitments with little supervision
• Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
• Identifies, evaluates and introduces new approaches/technology to use in product development
• Explore alternative ways to view and solve problems to achieve results beyond what is required
• Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
• Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
• Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
• Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
• Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
• Communicates potential benefits of new ideas to stakeholders
• Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
• Takes immediate action when confronted with a problem or when made aware of a situation
• Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
• Create novel solutions with measurable value for existing and potential customers (internal or external)
• Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
• Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
• Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
• Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
• Responsible for leading the prioritization of the product backlog in partnership with product management
• Measure product performance using key information, processes and systems to ensure accountability for achieving business results

Qualifications

What makes you a dream candidate?

• Working knowledge of risk management, loss control management and coordinating vendor relationships
• Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
• Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
• Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
• Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
• Ability to effectively define Product roadmaps and identify requirements
• Able to demonstrate Servant leader management principles and practices
• Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
• Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
• Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
• Ability to manage multiple projects simultaneously
• Proficient persuasive and negotiation skills
• Proficient presentation skills

Education and Experience

• High School Diploma or equivalent required; Bachelor's Degree or additional equivalent work or military experience preferred
• 2+ years experience as a Product Owner/Manager on an Agile Scrum team required

Licenses

• Agile Certification (PSPO or CSP-PO or POPM/APM) required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

NOTE: We are unable to consider candidates who require visa sponsorship for this position

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