Lead RN Patient Logistic Center - Military Veterans

Description

Introduction

We are seeking a(an) Lead RN Patient Logistic Center with HCA Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Lead RN Coordinator for our Patient Logistic Center in Richmond, VA!  

The HCA Capital Transfer Center handles the patient movement and logistics for over 19 HCA hospitals and free-standing emergency rooms across a 4-state region including Virginia, Kentucky, Indiana, New Hampshire and North Carolina. Located in Richmond, Virginia our mission is to assist in the clinical placement and movement of critical patients both into and out of our facilities providing timely access to care for our patients when minutes matter the most. The transfer center is staffed 24/7 with seasoned clinical professionals who collaborate between physicians, hospitals, and other immediate health care settings to coordinate the timely movement of high acuity patients such as STEMI, stroke, trauma, neonatal care, and so forth.

Job Summary and Qualifications

• Oversees daily operations consistent with the departmental goals
• Monitors orientation of new staff through collaboration with preceptor
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership
• Serves as the primary point of contact (while on duty) in the absence of TC leadership
• Assists management with scheduling and covering open shifts
• Responsible for QA/QI of data, phone calls, and reports
• Assists with staff communication, provides updates and maintains standards
• Strives to improve current operations by identifying inefficiencies
• Meets with leadership regularly to effectively communicate and resolve issues
• Works as a liaison between staff and leadership
• Maintains the Transfer Center documentation system by updating locations and providers as required
• Exercises good judgment in the absence of detailed instructions or in an emergency situation
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude
• Brings problems or issues to leadership’s attention in a timely manner
• Plays a vital role in emergency operations
• Assists in data collection, monitoring, evaluation and analysis of data
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
• All other duties as assigned
• Monitors the call queue for the Transfer Center

KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in job responsibilities of transfer coordinator
• Proficient in job responsibilities of a centralized patient placement coordinator
• Strong working knowledge of all EMTALA regulations
• Prior customer service experience
• Knowledge of patient transfer related state and federal regulations
• Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
• Knowledge of basic hospital services
• Ability to multi-task with multiple computer systems
• Positive, enthusiastic, helpful personality

EDUCATION

• Graduate from an accredited school of nursing
• Bachelor of Nursing preferred

EXPERIENCE

• Prior management/ supervisory experience in a healthcare related field preferred
•  Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.