Operations 24x7 Support - Special Operations (East/West) - Military Veterans

Responsibilities for this Position
Location: USA VA Springfield - 7152 Heller Loop (VAC418)
Full Part/Time: Full time
Job Req: RQ188296

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Suitability:

Public Trust/Other Required:
None

Job Family:
Systems Administration

Job Qualifications:

Skills:
Agile Methodology, Linux, Troubleshooting
Certifications:

Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

How a Systems Administrator will make an immediate impact in this role:

As a Systems Administrator, Sr, you will oversee the orchestration of operational integration and special support of operations services management. You will act as the central connection for the Operational integration of new services that are introduced to the program, ensuring our programs run smoothly and efficiently from an operations perspective. Your role also extends to providing operational leadership support to the Operations Support leadership team, providing surge support to the Ops 24x7 Support team, to include remote access support, fostering a collaborative and high-performing environment. You will also play an integral role in discovering opportunities for internal innovation within the area Operations Support. A Day in the Life consisting of the following:

• Serve as the primary point of contact for the integration of new services, overseeing their successful adoption into the program. Also serve as the Operations POC for those new (or special) services.
• Lead and manage the integration of operations across all technical service engineering lanes, ensuring seamless collaboration and efficiency.
• Provide strategic managerial support to the Operations Support Leadership team (Operations Services Manager & Ops 24x7 Lead), enhancing the team's performance and service delivery.
• Utilize your ITIL services management and project management familiarity to streamline processes and methodologies within the team.
• Remote Access Support, including tier-2 VDI administration
• Provide technical surge support in the following areas:
  • Proactive SLA/AQL Compliance
  • Systems administration of virtual servers and services

Shift Hours:

Mon-Thu 0600-1600ET

Tue-Fri 0600-1600ET

How we will train our new teammate and help guide your professional development?

At the heart of our professional development program is a commitment to helping our team members grow their expertise and advance their careers. Through our OPS V4 training initiative, we provide comprehensive resources designed to strengthen both technical and leadership skills. This program offers a balanced blend of high-level overviews, targeted training courses, and certification tracks, all aimed at helping you succeed in your role while preparing you for future opportunities. Whether you're looking to deepen your knowledge in core technical areas or refine your leadership abilities, we offer a flexible learning environment to meet your needs.

Our training framework emphasizes key areas critical to operational success and personal growth, including technical services, operations management, and leadership development. Below is a breakdown of the primary focuses:

• IT Services & Operations Management (ITSM & ITOM)
• Technical Services Support in the areas of virtualization, cloud computing, systems & network administration
• Leadership Development
• And Extended Technical Training that covers introductory courses in Software & Web Development, along with AI and Machine Learning Essentials
• And a growing list of other pertinent areas

Additionally, all team members are challenged to achieve certifications in ITILv4 and IT Support, while technical certifications in your chosen area are strongly encouraged. For leads and managers, additional leadership certifications are also part of your development path.

How would we describe our new teammate?

The ideal candidate is a skilled and trustworthy teammate that exhibits the attributes of professionalism, integrity, effective communication, trainability, and a high level of attentiveness. We would love to work with a teammate that is willing to stay coachable and always willing to help the team. Our ideal candidate is also driven with proven experience in managing and integrating operations across various IT service support lanes. Additionally, we're also looking for the following:

• Demonstrated ability to act as a central integration point for new services, ensuring effective adoption and operational excellence.

• Excellent leadership, and strategic planning skills, with a focus on delivering results and fostering innovation.
• A proactive leader, capable of effectively communicating with a medium to large team or department across multiple disciplines, with both exempt direct reports and other people managers under your guidance.

• Effective investigation, triage, and troubleshooting of tier 2+ issues in a virtual environment
• Thrives in medium to high complexity environments, demonstrating excellent problem-solving skills and adaptability
• Ability to exhibit a high level of emotional intelligence
• Exceptionally keen attention to detail
• Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient

What level of Education, Certification and Experience are ideal?

• A visionary leader with a Bachelor's degree (or equivalent experience) and over 5 years of related experience in systems administration in an operational IT Support environment.
• Systems administration experience in a virtual environment. Experience with Linux-based operating systems is a plus.
• An ITIL v4 certification and a deep understanding of project management processes and methodologies is highly desired.
• Familiarity with Agile methodologies (ScrumMaster, SAFe, etc.)
• Experience working in a virtual enterprise environment is a definite plus.
• DoD 8140 IAT Level II Compliance or higher is required.
• Working experience with ITSM software suites, preferably ServiceNow
• Eligibility for a Top Secret/SCI clearance.

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

#RoverGSS

The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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