Senior Volunteer Engagement Specialist - Military Veterans

WHY CHOOSE US?

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview) :

Contribute expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Must reside in Greater Phoenix, AZ area. Will consider candidates from Tucson, AZ and/or Albuquerque, NM. WFH role with 2 days (Tuesdays and Thursdays) in office.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): 

Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues

Lead new and prospective volunteer orientations to support onboarding and placement of new volunteers

Manage and distribute updates and newsletters to the volunteer workforce

Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position

Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented

Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions

Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete

Oversee the region's Youth Programs and Red Cross Clubs

Scope: Individual contributor that is fully proficient in applying subject matter knowledge; knowledge based acquired from several years of experience in particular area. Works independently; may instruct or coach other professionals. 

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Education: Bachelor's degree required.

Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred.

Management Experience: N/A

Skills & Abilities: Ability to work on a team.  Excellent oral and written communication skills.  Strong interpersonal and presentation skills.  Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively.

Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.

Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Travel: May involve travel

* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Volunteer Management experience preferred

Excellent communication skills (verbal, written)

Presentation Skills

Teaching Skills

Creative

Enthusiastic

Must be a problem finder and solver

Database experience – Salesforce, Volunteer Connection

Bilingual in Spanish is preferred

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

Medical, Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

]]>