Senior Analyst - Plcy, Prc, I & A - Military Veterans

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Senior Analyst - Catering Policy & Procedures, Investigations & Auditing continuously improves the Catering SMS program and related safety and security systems. This role supports the maintenance and revisions of the Catering Operations Business Manual and serves as an authority on Catering policies and procedures related to safety and security. This role conducts investigations into Catering safety and security related incidents and assists corporate and cross-departmental investigations. Additionally, this role conducts audits to measure and report out on compliance to policies, procedures, and standard work, while calibrating audits with other departments and service providers. Also, this role provides training internal/external training and focused communication on United’s policy and procedures and standard processes.

• Serves as subject matter expert for Catering Operations Business Manual (COBM) and responsible for making and presenting updates (FSMs) and revisions, while also being proficient on other corporate safety (CSMSM) and security (AOSSP) manuals



• Responsible for conducting safety and security investigations to determine root cause of defects while identifying corrective actions, and when appropriate, leading cross-departmental discussions and using SMS investigative tools (Sologic)



• Responsible for consistently and efficiently completing a quota of safety and security audits (CCTV, in-person planeside, kitchen), while also communicating key real-time results to internal/external partners and calibrating audit programs and audit results for quality assurance



• Identifies non-compliance and risks through investigations, audits, and station/kitchen visits and issues notification (HIs, CAPAs) to service providers and/or local parties to develop, implement, and provide evidence of successful corrective action plans



• Provides training and materials/communications on safety and security polices, SMS tools (Sologic/SRAs), processes (investigations/audits), and standard methodologies

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree



• Two years operational experience in catering operations, or Inflight/airport operations



• Operational safety training & SMS training



• Catering Security Agent & Truck Seal Verification training



• Must possess strong planning and organizational skills, along with strong written and oral communication skills.



• Proven track record to work independently and in a team environment



• Demonstrated conflict resolution and decision-making capability



• Proficient in Microsoft Office suite



• Must be legally authorized to work in the United States for any employer without sponsorship



• Successful completion of interview required to meet job qualification



• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Regulatory interface experience



• GSE Training/Certification



• Knowledge of safety (FAA) and security (TSA) programs and external/internal government and regulatory requirements

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.