Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities. 2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements. 3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work. 4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and writes reports or portions of reports. 5. Greets visitors. Answers and screens telephone calls. Assesses nature of business. Responds to requests for information and provides assistance. Screens and responds to mail. 6. Formats, keyboard, proofread, and edits correspondence, reports, manuscripts, grants, and other material. Assembles attachments and corresponding material. Reviews outgoing material for completeness, dates, and signatures. Composes substantive correspondence and written material. 7. Coordinates travel arrangements. Schedules and coordinates meetings and appointments. Orders and maintains inventory of supplies. Takes minutes or dictation. Performs additional functions incidental to office activities. Required Skill/ability 1: Outstanding interpersonal skills. Extraordinary customer service skills with ability to professionally and effectively interact with all members of the patients care team (including but not limited to the patient, parent, primary care provider, etc.). Demonstrated actions as a caring and motivated team player. Required Skill/ability 2: Demonstrated ability to handle heavy phone volume. Ability to exercise initiative and use sound independent judgment and critical thinking skills to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource. Required Skill/ability 3: Strong organizational skills with a proven ability to pay attention to detail. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines, or emergencies. Required Skill/ability 4: Excellent verbal and written communication skills, including grammar, spelling and punctuation. Ability to accurately enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations. Required Skill/ability 5: Record of exemplary attendance, punctuality and reliability. Preferred Education: Proven experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues. Spanish speaking. Work Week: Standard (M-F equal number of hours per day) Posting Position Title: Senior Administrative Assistant University Job Title: Referral Specialist, YM CARE Center Preferred Education, Experience and Skills: Proven experience scheduling in a high-volume healthcare related call center/medical practice. Comprehensive knowledge of medical terminology. EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills. Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues. Spanish speaking. Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.

Referral Specialist, YM CARE Center | Yale University - Military Veterans

at HERC - Metro New York & Southern Connecticut

New Haven, CT