Client Support Representative - Military Veterans
at Kelly
Kelly® is hiring an experienced Customer Service Representative to work at a premier food manufacturing company in Duluth, GA.
$20 to $22 per hour based on experience
8 am to 5 pm, Monday to Friday
Temp to hire opportunity
What’s a typical day as a Customer Service Representative? You’ll be:
• Managing the new customer set up/onboarding process and handling orders from start to finish.
• Responsible for taking care of customer needs including answering questions on status, products, orders, billing and problem resolution
• Receiving, reviewing, and processing all orders in the ERP System.
• Processing expedited parcel shipments.
• Determining "ship from/ship to" location and the best way to ship the product.
• Calculating freight costs or obtaining freight quotes and including them in orders at the time of processing.
• Coordinating paperwork and sending it to 3rd party warehouses and freight companies.
• Verifying accurate pricing on customer Purchase Orders and requesting revisions.
• Investigating short payments from accounting and requesting credit/debit for damages or inventory discrepancies.
• Processing drop ships prior to daily cutoff and entering tracking information daily.
• Investigating and processing credits and short payments.
• Processing claims for carriers and warehouse as needed.
• Serve as liaison for Sales team regarding orders, issues and handling customer requests regarding products and sales.
• Answering and managing phone calls.
• Offering substitutions for products that are not available.
• Working closely with Production and Logistics to ensure order fulfillment from the time the Purchase Order is placed until the product arrives.
• Working closely with accounting to ensure accurate invoicing.
• Investigating open orders and ensuring orders are invoiced.
• Ensuring the accuracy of data entered in the ERP System.
Why you should apply to be a Customer Service Representative:
• Opportunity to work with a premier company in Duluth, GA.
• Dynamic and collaborative work environment.
• Temp to hire position.
This job might be an outstanding fit if you:
• Have three to five years of related experience or an equivalent combination of education, experience, and training.
• Have strong math skills for simple math computations.
• Possess excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Can function and maintain focus in a high-demand environment.
• Have the ability to prioritize and multi-task according to workflow and demands.
• Are self-directed and self-motivated.
• Apply critical thinking skills to analyze, evaluate, consider solutions, and take action.
• Have intermediate computer skills in Microsoft Office, Excel, Word, and Outlook.
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!
#21PH
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Duluth, GA
Why Kelly - Since 2011 we have placed over 16,000 Veterans
Need More?
Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience. The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition. Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility. Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers. Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.
Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.
Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States. Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards. In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel. These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.
Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.
A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.