Hotel Front Desk (Guest Service Rep II) PT w/Benefits - Military Veterans
at Navy Exchange Service Command (NEXCOM)
Join us as our next Guest Service Representative at Navy Lodge, with the NEXCOM Hospitality Group in Moffett Field, CA
ELIGIBLE FOR A $500.00 HIRING INCENTIVE (must meet eligibility req't)
Why the Navy Lodge and NEXCOM Hospitality Gro up ?
While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located in Moffett Field, CA, no two days will look the same.
o You can expect an unforgettable, dynamic, and competitive work environment.
o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.
This is where YOU fit in: Navy Lodge Moffett Field is in need of a Guest Service Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer - our Military patrons and their families.
So, what does a typical day look like? What does it take to succeed?
o Serves as first point of contact with guests; Assists guests with all requests, in person or via telephone.
o Making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc.
o Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities,
area attractions and travel directions.
The Qualifiers:
o 1 year of experience in progressively responsible work related to position to be filled.
o 1 year general office clerical experience
o Must possess the knowledge and skills necessary to perform job duties.
o Must pass a pre-employment criminal background check.
The Benefits begin DAY ONE:
We know you work hard, and cultivate the very best solutions for your family - and that's why we offer a competitive federal salary & comprehensive benefit plan.
o Benefits begin on DAY ONE
ü Medical/Vision & Dental
ü 401(k) & Pension Plan
ü Life & Disability Insurance
ü Sick and annual leave accruals
ü Tuition reimbursement program
ü Continuity of Employment Programs for Military Spouses
ü Tax Free shopping, worldwide, at any Navy Exchange location
ü Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
ü Employee Assistance Plan (EAP)
Includes LifeMart Discount Savings Program
Requirements
GENERAL EXPERIENCE: One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND
SPECIALIZED EXPERIENCE: One (1) year progressively responsible experience related to the position to be filled.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, or junior college, above the high school level, may be substituted on the basis of one-half academic year of study for 6 months of experience.
Mountain View, CA
WELCOME TO Navy Exchange Service Command (NEXCOM)!
The Navy Exchange Service Command (NEXCOM) is the headquarters for the worldwide NEXCOM Enterprise and is one of 11 commands under the Commander, Naval Supply Systems Command (NAVSUP).
NEXCOM offers exciting opportunities to join a unique provider of goods and services to Navy Sailors and their families around the world. We are a $2+B enterprise, operating over 300 Navy Exchange retail locations and 100 Navy Hospitality locations around the US and in 13 foreign countries, on nearly 100 Naval Bases globally. Our NEX oversees the operation and management of retail stores, food services, hotels, auto shops, and other services.
NEXCOM oversees six primary business programs:
- Navy Exchange (NEX) Retail Stores and Services
- NEXCOM Hospitality Group
- Uniform Program Management Office (UPMO)
- Navy Clothing Textile and Research Facility (NCTRF)
- Ships Stores Program
- Telecommunications Program Office (TPO)
With the exception of the Ships Store Program, the NEXCOM Enterprise conducts its operations as a federal non-appropriated funded instrumentality. As such, the command is self-supporting with 70 percent of its profits given to Navy Morale, Welfare and Recreation (MWR) programs and the remaining 30 percent reinvested in NEX buildings and equipment.
NEXCOM is a military organization and is subject to congressional legislation as well as oversight from the Department of the Navy. NEXCOM’s parent command is the Naval Supply Systems Command (NAVSUP).
The NEXCOM Enterprise boasts over 14,000 civilian associates in a wide variety of jobs worldwide, over 40 percent of whom are military affiliated as either family members or veterans. The bulk of NEXCOM’s workforce is comprised of government non-appropriated civilians, many of whom are also military affiliated as either family members or veterans. This combination of military leadership and civilian business expertise enables NEXCOM to perform its unique mission for the Navy.
Our mission is to provide authorized customers’ quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists, veterans, DoD civilians and families
Remember, you will come for our benefits but you will stay for the mission!