Technology Director of Operational Excellence - Military Veterans

About this role:

Are you a leader that works with leading/bleeding edge technologies? Are you a leader that enjoys brining organizations forward with technology and world class processes? If you said yes, Wells Fargo wants to talk to you! Wells Fargo is seeking a leader that has expertise delivering technology solutions in alignment with the business execution of robotic process automation (RPA), Artificial Intelligence (AI), Machine Learning, and Generative AI models.

The Technology for the Chief Operating Office (TCOO) group provides technology services for the Chief Operating Office. This includes operations, control executives, strategic execution, business continuity and resiliency, data solutions and services, regulatory relations, customer experience, enterprise shared services, supply chain management, and the corporate properties group. TCOO provides technology solutions and manages application portfolios for these groups to support modernization and optimization.

Within TCOO, the Shared Services Operations Technology team is seeking a Technology Director of Operational Excellence. The Director is responsible for delivering technology solutions in alignment with the business execution of robotic process automation (RPA), Artificial Intelligence (AI), Machine Learning, and Generative AI models. These solutions improve the quality of the business and create operational efficiency by removing friction, creating straight through processing and automating manual processes with intelligent systematic solutions. This leader will be responsible for building strong relationships with business product owners and leaders, implementing innovative practices, and driving continuous improvement in reliability, performance, quality, and efficiency.

In this role, you will:

• Build and drive the technology strategy and multi-year roadmap for the Operational Excellence business in Shared Services Operations


• Partner with operations stakeholders on key business drivers and product vision to ensure close alignment with business objectives


• Partner with product, architecture, platform and other stakeholders to ensure high-quality software development and deployment


• Develop and measure technology performance metrics and agile practices to track progress and success


• Lead investment planning and associated capacity demand and costs


• Drive the development and implementation of automation solutions to streamline operations and improve efficiency


• Build and foster a high-performing, collaborative global team engineers and other support professionals


• Expertise leading a large engineering organization and operating with Agile principles


• Develop and guide a culture of talent development to meet business objectives and strategy. Demonstrated ability to mentor and develop team members, developing their skills, competencies, and orientation towards new ways of working, while ensuring strong delivery


• Identify opportunities and strategies for continuous improvement of software engineering practices while staying current on industry trends and best practices


• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers


• Identify financial management and strategic resourcing and develop strategies for building/retaining high-performing teams


• Set risk management guidelines and partner with stakeholders to implement key risk initiatives

Required Qualifications:

• 8+ years of Technology Strategic Leadership and management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


• 5+ years of experience with Cloud technologies, service offerings, including automation, orchestration, controls, and trends and industry-leading cloud vendor offerings


• 5+ years of designing and building complex observability solutions leveraging industry standard toolset and/or custom-built solutions


• 3+ years of delivering large scale technology solutions and solutions in conjunction with external delivery partners/solution providers

Desired Qualifications:

• 8+ years of Risk Management experience (Compliance, Financial Crimes, Operational Risk, Audit, Legal, Credit Risk, Market Risk, IT Systems Security, Business Process Management) experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


• Proven experience with building complex artificial intelligence solutions using RPA, AI, ML or GenAI technologies


• Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a synergetic attitude


• Ability to develop and deliver effective, well-articulated, written, and oral communications (e.g., emails, presentation materials) applying appropriate level of content/ detail dependent upon audience and intent


• Experience as a highly effective leader with credibility from demonstrating strong business and technology acumen


• Experience motivating and influencing groups or individuals across organizational boundaries to gain trust and confidence to make timely decisions


• Excellent communications, interpersonal, and presentations skills across technical and non-technical groups


• Proven track record of successfully leading and managing teams in a high-pressure environment


• Strategic thinking and problem-solving abilities with a focus on proactive solutions

Job Expectations and Core Values:

• 
  Be Humble:You're smart yet always interested in learning from others.


• 
  Work Transparently:You always deal in an honest, direct, and transparent way.


• 
  Take Ownership:You embrace responsibility and find joy in having the answers.


• 
  Learn More:You regularly self-educate and improve your skill set.


• 
  Show Gratitude:You show appreciation and respect to those you work with.

• This position is not eligible for work visa sponsorship


• Ability to travel up to 20%

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$207,900.00 - $431,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits


• 401(k) Plan


• Paid time off


• Disability benefits


• Life insurance, critical illness insurance, and accident insurance


• Parental leave


• Critical caregiving leave


• Discounts and savings


• Commuter benefits


• Tuition reimbursement


• Scholarships for dependent children


• Adoption reimbursement

Posting End Date:

14 Oct 2024
* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.