Data Processor - Military Veterans

AppleOne is proud to present:
Data Processor

Pay Rate: $19.00/hour

Location: NW 33rd Street, Doral, FL 33122 – Will go REMOTE AFTER TRAINING and 1 month of service!

Length of Contract: 6 months

Hours: Should be flexible to take a shift between the hours of 7am-11pm ANY DAY OF THE WEEK!

** MUST PASS A FULL Government BACKGROUND CHECK!! **

Job Description:
Essential Duties & Responsibilities:

• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)


• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks


• Complete basic call-related input in computer terminal to phone inquiries


• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate


• Attention to detail, ability to multitask is required


• Meet Quality Assurance (QA) and other key performance metrics


• Track and document all inquiries using the applicable systems


• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures


• Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

• High School Diploma or GED required


• At least six (6) months of customer service/secretarial/telemarketing experience required


• Ability to speak and read English clearly, professionally, and fluently


• Ability to pass a federal background check


• Ability to comply with moderate computer usage including MS Office applications


• Ability to work nights and weekends, as well as overtime and/or holidays as needed


• Experience with and/or ability to use call center telephony equipment


• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks


• Call center experience preferred, but not required

EEO/AA Employer/Vet/Disabled.



The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf



The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf



For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.



We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.



AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf



We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1115

Experienced (Non-Manager)