Service Writer - Military Veterans
at John Deere
- Pay $35,000 - $50,000 / year
Coordinates customers equipment repairs. Assists the Service Manager in maintaining accurate and on-time reports and records relative to the Service Departments operation within the dealership.
BASIC FUNCTIONS AND RESPONSIBILITIES
Fields internal and external customer inquiries for the Service Department
Opens work orders maintains control until they are closed and invoiced
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains service accessories and supplies and prepares replacement orders when necessary
Prepares warranty and/or product improvement for submission by the Central Warranty Administrator
Assists customers with mower or equipment loading/unloading when necessary.
Performs other functions or duties as directed by management in-line with the objectives of the dealership.
Close and process ROs for payment when needed
Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders (where applicable)
Assists on the parts counter when necessary
Assists with loading/unloading trucks when necessary (where applicable)
Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
Basic knowledge of accounting practices.
Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
Knowledge of office procedures.
General understanding of mechanical/technical terms is preferred.
High school diploma or equivalent experience.
Ability to operate forklift
PHYSICAL DEMANDS
Noise Levels: High.
Weight Requirements: Lifting up to 50 lbs.
Mobility: Standing and sitting for long durations.
Visual: Working with PC, manuals, and close detailed work.
Driving: Daily short and long distances.
Respiratory: Possible exposure to exhaust and dust fumes.
Dexterity: Ability to grasp and manipulate tools and parts.
USA
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.