Support Assistant II, Noncredit Adult Education - Military Veterans

Support Assistant II, Noncredit Adult Education
MiraCosta College

For full details and to apply, go to https://jobs.miracosta.edu/postings/4335

Assignment Category: Regular Position

Position Details:

One regular, full-time position, 40 hours per week, 12 months per year at the Community Learning Center. The normal work schedule will be Mondays & Wednesdays 8:00 am to 1:00 pm; 1:30 pm to 5:00 pm; Tuesdays & Thursdays 12:30 pm to 3:00 pm, 3:30 to 9:30 pm, and Saturdays 8 am to 2 pm. The schedule is continually subject to change and may include weekends according to the needs of the Noncredit/Adult Education programs.

The person selected for this position will be subject to assignment to any district facility during any hours of operation.

The first-level interviews with the screening and interview committee will be conducted via Zoom. The second-level interviews may be in-person or via Zoom.

RESIDENCY REQUIREMENT:
MiraCosta College Board Policy 7800: Employee Residency requires all classified staff, administrators, and temporary/hourly short-term employees to maintain and permanently reside in a principal place of residence in the state of California that is within two-hundred (200) road miles from the employees regularly assigned district worksite. The purpose of the policy is to promote efficiency and continuity throughout all campus administrative functions, provide students with high quality assistance and accessibility to all academic and campus services, ensure that students receive an engaging education, and respond to emerging student needs.

The district may consider an individual request to temporarily reside outside of the State of California or outside the 200-mile limit on a case-by-case basis, not to exceed twelve consecutive months.

Salary Range: 16
Compensation:
Starting at $61,116 per year (range 16, step 1), with annual salary step increases up to step 5. In addition, after five years of district service, employees earn a longevity stipend that increases over time.

Employees must make arrangements for the direct deposit of paychecks into the financial institution of their choice, via electronic fund transfer.

Benefits:

MiraCosta College offers an array of benefits to eligible employees.

• The district pays 100% of the cost of medical, dental and vision insurance for eligible employees and dependents
• $100,000 life insurance policy
• Up to $250 of benefit credits per month to help pay for a variety of voluntary benefit options, such as supplemental life insurance, disability coverage, and health care/dependent care flexible spending account (FSA)
• Vacation, sick leave, and up to 18 paid holidays
• State pension system retirement benefits (CalPERS)
• Free and confidential employee assistance program
• Wellness Program
• Participation in the Districts Early Retirement Program
• Professional Development Opportunities
• Tuition fee reimbursement
• Childcare Facility (Oceanside Campus)

Position Term in Months: 12

Application Procedure:

In order to be considered for this position, you must submit the following documents directly in the online system and finish applying and receive a confirmation number by 11:59 PM on the closing date:

1. Application on which you list all relevant experience.

2. A current resume or curriculum vitae summarizing your educational background and experience.

3. A cover letter addressed to the 'Screening and Interview Committee' specifically describing how your experience aligns with the representative duties and desirable qualifications.

The screening and interview committee will review application materials for up to three to four weeks following the closing/first screening date. Applicants selected for interview will be contacted by phone; those not selected for interview will be notified by e-mail once interview candidates have been scheduled.

Offer of employment to the person selected for this position is contingent upon 1) successful completion of a pre-placement physical exam at district expense; 2) submission of a current tuberculosis test clearance; 3) proof of eligibility to work in the United States; 4) fingerprint clearance; and 5) approval by the Board of Trustees.

Basic Function:

Under general supervision, provide admissions, enrollment, records, and student support services for noncredit students; interface with current and prospective students; coordinate and facilitate daily operational needs; provide lead-level work direction to Support Assistants, Instructional Aides, Campus Aides, and Student Workers and ensure effective customer service; provide administrative support for the director; and perform related duties as assigned.

Distinguishing Characteristics:

The distinguishing characteristics of the Support Assistant II, Noncredit Adult Education from the Support Assistant, Noncredit Adult Education is the ability to provide lead-level work direction; coordinate day-to-day operations; provide administrative assistance to the director as required; and deliver presentations to current and prospective students, faculty, and staff.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

2. Assist in the day-to-day operation of the noncredit program; greet, direct and provide general information to visitors and students; provide noncredit student support services at assigned location; provide technical assistance and information to students in person or over the phone; provide information regarding noncredit program policies, procedures, requirements and services including clarification of enrollment requirements, processes, fees, location of classes and transcript/records requests; receive, input and research student information into computer systems; assist students in accessing information through student portal and kiosk.

3. Participate in selecting, training and providing day-to-day lead work direction to Support Assistants, Instructional Aides, Campus Aides and student workers; monitor work for completeness, accuracy and conformance with district, department and legal/regulatory requirements and standards; monitor workflow to ensure adequate staffing is taking place; provide information, instruction and training on work procedures and technical/legal/regulatory requirements; provide input to manager on employee work performance and behaviors; assist in ensuring a fair and open work environment in accordance with the districts mission, goals and values.

4. In the absence of the director, coordinate and assign front-desk coverage; validate sufficient coverage of Support Assistants, Instructional Aides, Campus Aides scheduled to proctor exams as necessary; ensure resources and equipment are properly maintained and returned; provide routine administrative support for the department including answering phones and processing emails and requests, coordinating with other staff members in shared spaces, providing information on other student resources available and maintaining office supplies.

5. Orient and assist noncredit faculty with enrollment and assessment procedures, absence reporting, etc. and refer to appropriate office when needed; collect, process and monitor measurable skills reports; support faculty and instructional aides on the use of computerized attendance and grade-reporting functions and other database recordkeeping; assist as required with basic clerical support.

6. Provide complex administrative assistance to the director as required; use a variety of computer applications to record, maintain data and generate reports; type a variety of documents including correspondence, memos, lists, announcements, labels and instructional and marketing materials, generate sensitive and complex reports, documents and personnel documentation using advanced word processing and submit purchase requisitions.

7. Prepare and transmit correspondence regarding students; respond to requests from other educational institutions and agencies involving the verification of student status and records; ensure proper releases are on file to safeguard student privacy.

8. Administer and oversee the administration of a variety of skill assessment and career exploration tests; score tests with computerized scoring equipment and scanner; ensure security of testing supplies.

9. Deliver presentations to current and prospective students, faculty and staff; represent the district at college and community events; conduct classroom presentations as requested by faculty; conduct tours of the campus for visitors, classes, new and prospective students and families.

Other Duties:

1. Process purchase requisitions; receive, inventory, shelve and distribute office supplies, testing supplies and textbooks.

2. Contact campus police or custodial staff as needed.

3. Open and close the facilities independently.

4. Schedule facility use and room assignments by internal and external users and maintain facility-use calendar; submit appropriate work requests; prepare invoices for external groups as required.

5. Provide work direction to student workers and temporary registration staff as assigned.

6. Maintain the departments social media accounts.

7. Perform related duties as assigned.

Knowledge Of:

1. Principles, practices, concepts and techniques used in customer service, public relations and community outreach.

2. Equitable testing practices.

3. Advanced time management practices.

4. Office administration practices and procedures.

5. The districts student recordkeeping and general accounting systems, practices and procedures for processing student information and interpreting input and output data.

6. Math and basic accounting techniques.

7. Applicable federal, state and local laws, rules and regulations.

8. College course prerequisites and matriculation policies.

9. Operations, services and activities of a noncredit education center within a community college district.

10. Common student needs, issues and concerns applicable to area of assignment.

11. Principles and practices of sound business communication; correct English usage, including spelling, grammar and punctuation.

12. District organization, functions, rules, policies and procedures applicable to assigned areas of responsibility.

13. Written and oral communication skills including correct English usage, grammar, spelling, punctuation and vocabulary.

Ability To:

1. Interpret and explain rules, regulations, procedures and policies regarding student registration, transcript evaluation and graduation requirements.

2. Work with a high level of autonomy.

3. Establish priorities and work effectively and independently with many demands on time.

4. Analyze situations accurately and adopt an effective course of action.

5. Maintain confidentiality of district and student files and records.

6. Communicate effectively, both orally and in writing.

7. Understand and follow written and oral instructions.

8. Highly proficient when operating a computer and standard business software.

9. Use tact and diplomacy in dealing with sensitive, complex and confidential student issues, situations and concerned people.

10. Demonstrate sensitivity to and understanding of diverse academic, socioeconomic, cultural, ethnic and disability issues.

11. Establish and maintain effective working relationships with all those encountered in the course of work.

12. Work a flexible schedule to assist with evening classes/lab assessments, student orientations, meet deadlines, and attend meetings when requested.

Education & Experience:

To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:

Graduation from high school or GED equivalent, and two years of clerical/administrative support experience, preferably involving frequent public or student contact; or an equivalent combination of training and experience. An associate degree is preferred and may be required to advance to higher levels in the class series.

NOTE: For work experience, one 'year' is defined as equivalent to 40 hours per week for 12 months, or at least 2,080 hours.

Desirable Qualifications:

Associate degree, Bilingual, Computer Savvy, Experience in the Noncredit/Adult Education field, Customer Service Experience, SARS, PeopleSoft, and TOPSpro experience.

Licenses & Other Requirements:

A valid California drivers license and the ability to maintain insurability under the districts vehicle insurance program.

Physical Effort:

The physical efforts described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary with intermittent standing, walking, bending and stooping; occasional light lifting and carrying of objects weighing up to 25 pounds; ability to travel to a variety of locations on and off campus as needed to conduct district business.

Emotional Effort:

Ability to develop and maintain effective working relationships involving interactions and communications personally, by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis; ability to work effectively under pressure on a variety of tasks concurrently while meeting established deadlines and changing priorities.

Working Conditions:

Primarily business office environment in a space accessible to the public; subject to frequent public contact and interruption; intermittent exposure to individuals acting in a disagreeable fashion; occasional evening, weekend and/or holiday hours required on an as-needed basis.

Posting Number: S24/25035P
Human Resources Contact Information: jobs@miracosta.edu or 760.795.6854
Job Close Date: 10/28/2024
Open Until Filled: No
First Screening Date:

Diversity, Equity & Inclusion

MiraCosta College is an Equal Opportunity Employer and is committed to providing an educational environment that affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. The colleges commitment to inclusion, diversity, equity, and accessibility is expressed in the policy found at https://www.miracosta.edu/office-of-the-president/board-of-trustees/ docs/3400BP-Inclusion-Diversity-Equity-Accessibility.pdf . Click on the following link to view the IDEA website: https://www.miracosta.edu/office-of-the-president/idea/index.html .

MiraCosta College is committed to creating a racially just campus climate. Individuals and their diverse cultures and identities are welcomed, nurtured, and validated. MiraCosta College takes institutional responsibility for closing the equity gap for disproportionately impacted populations including Latinx and Chicanx communities, Black and African American communities, Native Hawaiian and Pacific Islander communities, Native American communities, lesbian, gay, bisexual, trans, queer/questioning, intersex, and asexual (LGBTQIA+) communities, veteran communities, former foster youth, adult students, and students from low socioeconomic statuses. MiraCosta will continue to serve all constituents with values rooted in equity, diversity, inclusion, and community. MiraCosta Colleges Mission, Vision, Commitment, and Institutional Values & Goals can be viewed at https://www.miracosta.edu/office-of-the-president/ docs/mcc missionstatement.pdf .

The college was designated as a Hispanic Serving Institution (HSI) in 2013. This significant recognition acknowledges our institutions continuous efforts to support the academic performance and unique needs of Latinx students, many of whom are attending college for the first time or are first-generation. We are a veteran and military supportive institution and an Achieving the Dream Leader College. The successful candidate will join a campus that exhibits its dedication to all students and faculty through offering robust, culturally-responsive events, including speaker series dedicated to heritage month events through the Social Justice and Equity Center.

About MiraCosta College
MiraCosta College is one of California's 115 public community colleges. The district operates two campus sites and two centers, and offers a robust online education program. Situated between San Diego and Los Angeles, MiraCosta College benefits from multicultural influences and cultural opportunities. Both students and staff enjoy a friendly atmosphere and the feeling that we are all here to help one another. MiraCosta College is an Equal Opportunity Employer with a commitment to diversity, equity, and inclusion. For more details, please visit our website at https://www.miracosta.edu/office-of-the-president/board-of-trustees/docs/3400BP-Diversity-Equity-Inclusion.pdf

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