Director of Corporate Reputation and Response - Military Veterans

Description

Summary:

The Director of Corporate Reputation and Response is responsible for developing and implementing strategic communication plans that protect the company’s reputation and help us look out for our clients, colleagues, and communities during issues and crises.

Reporting to the Chief Communications Officer, the Director of Corporate Reputation and Response will lead Huntington’s messaging strategy and corporate response to a wide range of situations that may pose reputation risk to the company.

The successful candidate is a strategic thinker who can help the company identify and prepare for emerging risks—and respond rapidly across a range of appropriate channels, including media, social media and employee communications.

The Director of Corporate Reputation and Response leads a small team of experts in media relations, social media, and reputation management and will partner closely with senior leaders across the company to help monitor and manage potential issues. This leader will be instrumental in establishing a culture of awareness, preparedness and responsiveness across the Corporate Communications team and throughout the company.

Key Responsibilities:

• Develop and implement communication strategies, plans and messaging in response to potential crises, threats, emergencies or issues that may impact the organization.


• Serve as a point of contact for internal and external communication during crises and issues, including media inquiries, stakeholder outreach, and social media engagement.


• Monitor and analyze media coverage and social media activity related to crises and issues and adjust communication strategies as needed.


• Collaborate with key stakeholders—including senior leadership, legal counsel, and government relations teams—and trusted external partners to ensure consistency and accuracy in messaging.


• Lead media response strategy and engage with top-tier media in deadline-driven situations.


• Provide training and guidance to staff on reputation management tactics and crisis communication procedures.


• Evaluate the effectiveness of existing crisis communication plans and make recommendations for improvement.


• Help assess public speaking opportunities and related messaging for leaders across the company


• Performs other duties as required.

Basic Qualifications:

• Bachelor's degree or higher in Communications, Public Relations, Journalism, or related field.


• Minimum of 10 years of experience in crisis communications, public relations, or related field, with demonstrable experience in media relations and crisis management.

Preferred Qualifications:

• Track record leading high-performing teams.


• Experience working in the financial services sector or another regulated industry.


• Possess resilience and the ability to work in a fast-paced environment and remain calm under pressure.


• Strong written and verbal communication skills.


• Strong executive presence, with high degree of comfort presenting and providing counsel to senior leaders. 


• Excellent judgment when working through complex situations.


• Proficiency in traditional media and social media monitoring and management tools.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position