IT Client Support Specialist | Adams State University - Military Veterans

Position Summary:

The Adams State University Computing Services Department provides a wide spectrum of hardware, software, telecommunications, audio-visual and technical support for campus computer and mobile devices. Support includes, but is not limited to: systems design, software and system programming, database applications, web applications and support, helpdesk, desktop, network management, testing, troubleshooting, training and general user support. This is a twelve-month exempt, at will, full-time position reporting to the Manager of Support Services. This Computing Services (CS) IT Client Support Specialist position is responsible for design, implementation, technical support and maintenance for the student computer labs, Technology Enhanced Classrooms, and networked printers and copiers. This position is critical in supporting daily operations as well as preparing for future renovations and system upgrades.

Specific Job Duties (Essential Functions and Responsibilities):

TEC classroom and student lab design and installation.

Work with the Manager of Support Services to design and implement the most feasible environment that is conducive to learning and teaching.

Use specialized training and guidelines to establish the best design for new and renovated classrooms and labs.

Ensure network connectivity and proper compatibility between devices.

Provide configuration, maintenance, and support for TEC classrooms and student labs.

Troubleshoot and resolve issues related to network connectivity.

A/V troubleshooting procedures and regular maintenance.

Use logs to narrow down issues and concerns.

Create reports to make data driven decisions concerning the labs and classroom technology.

Make decisions with little to no documentation available outside of in-house documentation.

Manage student work-study lab assistants, including training, reviewing hours, approving timesheets, setting coverage schedules and assessing lab assistant performance.

SCCM power user, image troubleshooting and modifications.

Create, update, and implement lab and classroom images along with software.

Attend meetings that pertain specifically to this.

Maintain LabStats.

Ensure LabStats are up to date and change configurations as needed.

Support students with hardware and software in the lab and classroom environments, including ADA hardware and software.

Test, transport, install, configure, troubleshoot and maintain networked printers and copiers for the student computer labs and all faculty and staff departments.

Troubleshoot and configure ports for printers.

Act as the backup for deployment of OS and 3rd party updates to Macintosh clients using Jamf.

Act in the secondary capacity to the IT Support Coordinator for updates to Microsoft Windows operating system (OS) and all Windows and 3rd party patches for campus wide systems.

This role requires the ability to adapt to changing needs, including performing additional duties as assigned that support team goals or organizational objectives.

Qualifications:

Minimum Qualifications:

Bachelor’s degree in CS, CSCI or related field. Related work experience may be considered as a substitute for the Bachelor’s degree requirement.

One year of professional work experience in an IT support field. 

Excellent written and verbal communication and interpersonal skills with a strong customer service orientation.

Strong troubleshooting skills and ability to diagnose problems, fixing them without assistance of others.

Ability to treat others with respect, civility, and courtesy and to work honestly, effectively, and collegially with employees, students, and the community. This includes the ability to use appropriate conflict management skills to effectively manage any disagreement that might arise or to bring the disagreement to management for assistance in productive resolution when the situation requires.

Ability to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under difficult circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust.

Have sufficient mobility to perform duties in small spaces involving crouching, stooping, kneeling and physical ability to perform tasks requiring physical strength to lift 30-45 lbs.

Preferred Qualifications:

Three or more years professional work experience in an IT desktop computing support field. 

Demonstrated technical abilities and effective teamwork skills in a support services team environment.

CompTIA A+ and Net+ Certification.

Strong organizational and analytical skills; ability to write purchase justifications, train users in complex topics, make presentations to an internal audience, and interact positively with upper management.

Experience with Windows Active Directory, LDAP and group policies.

Experience with MS System Center (SCCM), BitLocker, Jamf or other systems management platforms.

Extensive knowledge of enterprise class desktop software such as Windows 10, Windows 11, Mac OS, antivirus, remote management and troubleshooting, asset management and inventory, and printing.

Experience with Microsoft Office, Google Docs, Google Sheets, and Gmail.

Knowledge of TCP/IP protocol, routing concepts, and troubleshooting.

Experience with iOS, Android, and mobile device management solutions. 

Conditions of Employment:

The position is a full-time, 12-month exempt at-will administrative position with benefits.

Salary and Benefits: 

$46,476-52,872 annually; salary is commensurate with education, qualifications, and experience. Adams State University offers a competitive benefits package, including medical, dental, and vision insurance, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. For detailed benefits information, please visit Human Resources Benefits Page.

How to Apply:

Interested candidates must submit the required application materials electronically through Adams State University’s Workday application portal.

Required Documents:

Detailed cover letter, describing interest and directly addressing qualifications for the position;

Current resume/vita;

Names and contact information of three professional references; and

Unofficial transcripts from all post-secondary education institutions attended, with official transcripts required upon hire.

Questions about the position may be directed to: Brittany Raines, Manager of Support Services, at: braines@adams.edu .

Review of complete applications will begin November 15, 2024 and continue until the position is filled.

Disclosures:

In compliance with the Immigration Control Act of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.

About Us- Diversity & Inclusive Excellence

Adams State University is committed to providing a safe and secure environment for its students, faculty, staff and visitors, and to protecting its funds, property and other assets. Well-informed hiring decisions contribute to this effort. Therefore, Adams State University has adopted a policy on background screening for its prospective, continuing, and returning employees as well as students in certain circumstances. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.

Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASU's Office of Equal Opportunity, Director Ana Guevara, and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for sexual misconduct, ASU's  sexual misconduct policies, contact information for the Adams State University's Office of Equal Opportunity & Title IX, as well as a detailed  procedure for filing a grievance due to discrimination on the basis of sex may be found online at  https://www.adams.edu/administration/oeo/reporting-sexual-harassment/ .  These  procedures also describe the University's response to reports and/or complaints of sex discrimination or sexual harassment.  

Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and, as covered by law, veteran status. In addition, University policies prohibit discrimination on the basis of religion, national origin, ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.

Adams State University is dedicated to fostering Inclusive Excellence and especially encourages applications from women, people of color, members of the LGBTQ+ community, veterans, individuals with disabilities, and other historically underrepresented populations. Given the university’s mission and student body composition, the institution is committed to increasing the diversity of its professional staff and is actively seeking qualified applicants who have experiences, skills, and/or personal attributes that augment the perspectives of our current faculty and staff; we will give particular consideration to qualified applicants with experience in ethnically diverse settings or who possess varied language skills and have a record of successful experience in engaging diverse communities and student populations. Additional information about the university and the academic mission may be found at www.adams.edu/academics / salary is commensurate with education, qualifications, and experience. Adams State University offers a competitive benefits package, including medical, dental, and vision insurance, disability insurance, flexible spending accounts, life insurance, and retirement savings plans.