Journeyman Computer User Support Specialist /Systems Administrator - Military Veterans
at Akima, LLC
Tuvli is looking for a Journeyman Computer User Support Specialist to work in Falls Church, VA. To join our team of outstanding professionals, apply today!
Responsibilities
- Provides Level II IT customer support to Army OTSG (Office of the Surgeon General) including configuration, testing, troubleshooting of computer systems, peripherals and software within established standards and guidelines.
- Develops strong communications and working relationships with other support teams.
- Manages objects within the Microsoft Active Directory Organizational Unit structure, to include but not limited to, Group Policy management and configuration, management of computer/user objects.
- Evaluates computer hardware and software deficiencies and make recommendations to procure items necessary to correct deficiencies.
- Performs system backups.
Qualifications
- Associates degree in technical discipline or 2 years of equivalent relevant professional experience.
- Additional training, certification, and/or years of experience may be substituted in lieu of a degree.
- Experience with SCCM and/or Tanium.
- Experience with Windows 10 and MS Office applications including MS Teams and O365.
- Must possess or obtain DoD 8570.01-M certification within 6 months of hire (A+, Security+ preferred).
- Ability to organize, prioritize and meet deadlines while actively documenting all work performed via designated ticketing system (ServiceNow preferred).
- Team player.
- Outstanding Customer Service skills.
- Excellent verbal and communication skills.
- Self-starter requiring minimal supervision.
- Able to take proactive measures to prevent problems rather than reactive by nature.
- Must be a U.S. Citizen with and active DoD Secret clearance or ability to obtain one.
Falls Church, VA
Akima supports a diverse portfolio of operating companies with one strategic goal: enabling superior outcomes for our customers’ missions. Together with its operating companies, Akima represents an uncommonly broad array of specialized talents, technologies, domain expertise, and proven program success at some of the most visible and demanding implementations across all of government and industry.
Akima is an enterprise with 30 years of federal contracting experience and over 7,500 employees supporting more than 14,300 Iñupiat shareholders in the NANA region of Alaska. Akima provides the backbone infrastructure to support more than 40 socio-economically disadvantaged small businesses (SDBs) with mature business processes and shared back-office support services normally only found in a Fortune 500 defense contractor.
We leverage this infrastructure and the shared experiences of our operating companies to bring world-class solutions to U.S. Department of Defense, intelligence community, and civilian organizations in 46 states and 12 countries.