Consultant - US - Military Veterans
at Infosys Limited
Required Qualifications:
Candidate must be located within commuting distance of Omaha, NE or be willing to relocate to the area.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience on Nice CXOne/ InContact, Nice Recording and related component
Able to work on Nice InContact. Can start new scripts on inbound, Outbound preview and predictive campaigns.
Experience with InContact Omnichannel, DFO, chat, and email.
Full understanding of SIP protocols and design criteria
Very familiar with inbound/outbound operations.
Preferred Qualifications:
Perform routine maintenance and monitor performance, capacity, and availability of the voice infrastructure.
Help design and implement short and long-term strategic plans to ensure the voice solutions meet existing and future requirements.
Design and implement new Nice InContact Call flow using InContact Studio application. Create skills and point of contacts as needed per client.
Troubleshoot, trace and identify any issues on Nice products scripts.
Act as point of escalation with recurring telecommunications issues which includes root cause and remediation.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
NE
Infosys was started in 1981 by seven people with $250. Today, we are a global leader in consulting, technology and outsourcing with revenues of $7.126 billion (LTM Q2 FY13). Many of the world’s most successful organizations rely on Infosys to deliver measurable business value. Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise.
Our award-winning Infosys Labs and its breakthrough intellectual property can be leveraged as a co-creation engine to accelerate innovation across the enterprise.
Infosys pioneered the Global Delivery Model (GDM), based on the principle of taking work to the location where the best talent is available, where it makes the best economic sense, with the least amount of acceptable risk. Continued leadership around GDM enables Infosys to drive extraordinary efficiencies and free up clients’ resources for strategic transformation or innovation initiatives.
Infosys has a global footprint with 66 offices and 69 development centers in US, India, China, Australia, Japan, Middle East, UK, Germany, France, Switzerland, Netherlands, Poland, Canada and many other countries. Infosys and its subsidiaries have 153,761 employees as on Sep 30, 2012.
Infosys takes pride in building strategic long-term client relationships. 98.2% of our revenues come from existing customers (Q2 FY 13).
Infosys gives back to the community through the Infosys Foundation that funds learning and education.