CRM Integration Engineer | University of California Riverside - Military Veterans

CRM Integration Engineer Job ID: Location: Remote/Hybrid Schedule: 8AM - 5PM Category: Information Technology Salary: $100,100 - $190,500 Full/Part Time: Full-time(100%) Organization: Info Technology Solutions Department: Student Information Systems Dept Application Deadline: Open Until Filled Position Information: The Customer Relationship Management (CRM) Integration Engineer is a multifaceted role responsible for the integration and maintenance of CRM technologies, such as Salesforce and Slate. This position combines the technical expertise of a developer with the administrative knowledge of a CRM administrator, making it a vital asset in maximizing the potential of the platforms. The CRM Integration Engineer plays a crucial role in seamlessly connecting the CRM platforms with various enterprise external systems, applications, and data sources. This position requires a strong understanding of integration architectures, APIs, data mapping, and middleware technologies. The ideal candidate will be responsible for designing, developing, implementing, and maintaining robust and scalable integrations that enable efficient data exchange and business process automation. This position will support the University Advancement team in integrating data sources, external systems and applications to Salesforce and have a dotted line reporting to the University Advancement Director of Constituent Management and Technologies (CMT). This position is classified as predominantly remote with occasional visits to campus as needed. Working hours will be based on Pacific Standard Time (PST), Monday through Friday, 8 a.m. to 5 p.m. PST. This is a two-year contract position. Should additional funding be made available in the future, this position could be converted to a career appointment or the contract extended. The full salary range for the CRM Integration Engineer is $100,100 - $190,500 annually. However, the pay scale for this position is up to $145,300 annually. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. Requirements: Educational Requirements Bachelor's degree in related area and/or equivalent experience/training. Required Experience Requirements 6 - 10 years of related experience. Required Minimum of 3 years of experience integrating CRM systems with custom and vended solutions, data warehouses, and marketing automation tools. Required Minimum of 3 years of experience using code management tools, such as Git, to manage code changes, collaborate with teams, and ensure code quality and reliability. Preferred Certification Requirements CertificationRequirement Salesforce Certified Platform Developer I or II Preferred Salesforce Certified Integration Architecture Designer Preferred Special Conditions Special Must pass a background check. Required Occasional travel for university related business meetings, conferences and/or professional development. Required Travel Outside of Normal Business Hours Required Minimum Requirements Advanced knowledge of systems integration deploying complex systems integration solutions. Advanced skills associated with system integration design, modification, implementation and deployment in a complex environment. Demonstrated ability to develop complex conversion and system implementation plans. Demonstrated ability to understand functional needs of the campus/medical center and/or UC system and how systems can support those needs. Demonstrated ability to interface with senior level technical and non-technical management on a regular basis. Demonstrated ability to create software specifications. Experience with identification and use of code libraries and open-source forums. Experience with planning for deployment and creation of feedback mechanisms. Experience developing and implementing complex project plans. Experience researching and evaluating new technology and solutions for complex environments. Ability to impart knowledge to senior level technical and non-technical audiences and to influence outcomes to meet objectives. Demonstrated ability to identify software and hardware interdependences in a complex multi-platform environment. Demonstrated ability to develop solutions for complex business and systems/custom/ad-hoc solutions. Advanced knowledge and experience with monitoring tools, performance, and systems optimization, including intermediate knowledge of security for data, data transfers and systems. Experience with complex multi-platform troubleshooting in a multi-platform environment. Strong understanding of Salesforce architecture, data models, security mechanisms, and governor limits. Knowledge of Salesforce APIs and familiarity with Salesforce Object Query Language (SOQL) and Salesforce Object Search Language (SOSL). Preferred Qualifications Working knowledge of managing and deploying services to cloud platforms such as Google Cloud Platform (GCP) and Amazon Web Services (AWS). Experience working in an Agile development environment. Knowledge of CI/CD pipeline management using a DevOps platform such as GitLab or GitHub Actions. Demonstrated ability designing and developing back-end services such as APIs, message-driven services, and cron-based CLI applications using a modern JVM-based framework such as Micronaut or Quarkus. Demonstrated ability developing front-end applications using the Angular front-end SPA framework. Working knowledge of both relational and document-based databases such as Oracle, Sql Server, Postgres, and MongoDB. Additional Information: Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel. UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud. UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings. UC Riverside is the top university in the United States for social mobility. - U.S. News 2020 UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color. Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019 Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine. The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. For information about our generous employee benefits package, visit: Employee Benefits Overview Job Description Details: General Information Job Title SYS INTEGRATION ENGR 4 Job Code 005941 Grade 25 Department Head Teri Eckman Supervisor Bill Manes Generic Scope Technical leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Custom Scope Applies advanced systems and software integration concepts, and location or institutional objectives, to resolve highly complex issues where analysis of systems and software requires an in-depth evaluation of variable factors to resolve and implement medium to large projects of broad scope and complexity. Regularly resolves highly complex business processes, system functionality, implementation issues and system and software integration issues where analysis of situations or data requires an in-depth evaluation of variable factors. Selects tools, methods, techniques and evaluation criteria to obtain results. Gives technical presentations to associated team, other technical units and management. Evaluates new technologies including performing moderate to complex cost/benefit analyses. May lead a team of systems/infrastructure professionals. Department Custom Scope The Customer Relationship Management (CRM) Integration Engineer is a multifaceted role responsible for the integration and maintenance of CRM technologies, such as Salesforce and Slate. This position combines the technical expertise of a developer with the administrative knowledge of a CRM administrator, making it a vital asset in maximizing the potential of the platforms. The CRM Integration Engineer plays a crucial role in seamlessly connecting the CRM platforms with various enterprise external systems, applications, and data sources. This position requires a strong understanding of integration architectures, APIs, data mapping, and middleware technologies. The ideal candidate will be responsible for designing, developing, implementing, and maintaining robust and scalable integrations that enable efficient data exchange and business process automation. This position will support the University Advancement team in integrating data sources, external systems and applications to Salesforce and have a dotted line reporting to the University Advancement Director of Constituent Management and Technologies (CMT). Key Responsibilities: Plans, designs, develops, modifies, and deploys advanced systems integration solutions and engineers advanced solutions to address integration of vendor, community source, and locally developed hardware and/or software systems and subsystems to achieve an integrated implementation. Develop, test, and deploy integration components using ITS and University Advancement CMT standard tools and technologies (e.g., Micronaut Framework, IntelliJ, Gemini Code Assist, Google Kubernetes Engine, GitLab DevOps, GCP Cloud Logging) 30% Technical CRM administration. Ensures that integrations support the roles, profiles, and permissions that enforce data security and access control; support any investigation and resolution of complex technical issues, system errors, and performance bottlenecks for supported integrations; monitor system health, identify potential risks, and implement proactive measures to prevent outages. Provide technical guidance and support to other administrators; maintain knowledge and assist in coordination of releases and updates to leverage new features and capabilities and latest security threats. 25% Initiates and/or leads analyses and assessment of potential products during early project phases to identify and achieve high level system integration objectives and makes recommendations. Identifies, evaluates, recommends and leads implementation changes to existing tools, or new tools needed, research or coordinate with venders to identify solutions. 15% Provides configuration management support. Develops and oversees the build environment, the source code control system and the issue tracking systems. Develops and oversees the creation and testing of builds, resolves issues, applies labels to file and communicates build status. Oversees building scripts and installation procedures and development and maintenance of an automated build process with automatic notification of build and unit test failure problems to responsible engineers. Oversees project software and documentation inventory and configuration baselines. 10% Utilizes detailed business process knowledge in order to address technical objectives and address all phases of the business process and technical life-cycle. 5% Leads or oversees technical collaboration teams on advanced system interconnectivity concepts, design, and testing requirements. Understands and organizes the requirements and changes, and advises and may collaborate with system and architecture groups on incorporating needed requirements and implement testing of completed requirements. Collaborates with University Advancement and ITS technical teams. 5% Develops advanced monitoring protocols across multiple networks and platforms, including traffic and usage, performance of the system, metric testing, troubleshooting and identification of metric issues and system optimization for advanced complex multi-platform environments. Use GCP Cloud Logging and set up monitoring alerts for exceptions or errors to automatically notify relevant teams. 5% Provides guidance and advanced knowledge of systems integration for EDI database analysis, design, and operations and ensures security of data, systems and networks. 5% To apply, visit https://jobsportal.ucr.edu/jobs/32830530 Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-98c547e2d1d8d94094b41c4dbf0e7f7a