Principal Specialist, Customer Service (Onsite) - Military Veterans

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Date Posted:

2024-09-13

Country:

United States of America

Location:

HNC31: US095-Winston-Salem (Fairchild 1455 Fairchild Road , Winston-Salem, NC, 27105 USA

Position Role Type:

Onsite

Collins Aerospace is hiring for a Principal Specialist, Customer Service. This role is onsite in Winston-Salem, NC.

What You Will Do:

Helps to create an environment that motivates and raises employee morale by portraying a positive, service-oriented mindset while upholding the best interest of the business.
Works to solve the daily issues arising with customers and internal departments.
Works Special Projects as assigned by supervisor.
Process requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards
Investigates order entry, shipping, and billing errors and coordinates solutions with the appropriate departments and follow it through to completion.
Follows up with customers to ensure they are kept informed of the status of their request.
Works with Inventory Control, Warehouse Personnel, Credit, Sales, Shipping and other various departments to facilitate the needs of the customer.
Represents the company at all times in a professional manner and effectively communicates verbally and in writing with the focus of meeting customer timelines and upholding company standards.
Cultivates and maintains relationships with customers with regard to service.
Maintains a positive attitude working in a multi-task environment while under time constraints.
Directs queries to appropriate department or personnel, as needed
Research published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
May promote various products/services to ensure business targets are met
May provide after-sales support for various client contracts
Performs duties related to overall customer service
Serves as customer interface on product status and delivery
Serves as direct customer support.
Maintains knowledge of RTX organization and products to provide the appropriate information and support to customer
Consistently documents customer service needs to identify patterns and maintain quality.
Daily data entry for customer orders and process

What You Will Learn:

Customer Relationship Management: Develop skills in cultivating strong customer relationships while enhancing service quality and satisfaction.
Leadership Potential: Gain experience that prepares you for future growth opportunities, including the potential to develop into a Team Lead position, where you can lead projects and mentor others.
Cross-Departmental Collaboration: Learn to effectively coordinate with various teams, enhancing your problem-solving skills and understanding of operational workflows.

Qualifications You Must Have:

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Qualifications We Prefer:

Previous Customer Service experience
MRP experience
Knowledge and use of Excel and Office 365 applications
Aerospace or Manufacturing industry experience

What We Offer:

Some of our competitive benefits package includes:

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

RTX is an Equal Opportunity Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Winston Salem, NC

RTX

With more than 185,000 global employees, RTX pushes the limits of technology and science to redefine how we connect and protect our world. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney and Raytheon – we are advancing aviation, engineering integrated defense systems and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges.

Collins Aerospace Specializes in advanced structures, avionics, connected aviation solutions, interiors, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and defense sectors.

Pratt & Whitney Designs, manufactures and services the world's most advanced aircraft engines and auxiliary power systems for commercial, military and business aircraft.

Raytheon Creates next-generation defense solutions that are smarter, faster and better than previously thought possible. Specializes in integrated air and missile defense, advanced sensors, space-based systems, hypersonics and effectors.

At RTX, we know and value the strategic and tactical talents that only veterans and military spouses can offer. Our military veterans work across all disciplines, lead our businesses, engineer our products and manage our supply chain. If you're ready to help us create trusted, innovative solutions for a safer, more connected world, join us. This is the moment your next mission begins.

Apply now at careers.RTX.com

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