Customer Service Rep's Needed w/Logistics Background Needed - Military Veterans

AppleOne is proud to present:
Fast paced Global Logistics Transportation company is looking to hire (20) Entry Level - Mid Level Logistics Customer Service Rep's to support various divisions of the company working in locations 90221, 90745 and 90023.

**MUST HAVE previous experience in one of the following industries: Logistics, Ports, Freight Forwarder, Transportation, Supply Chain Logistics, Trucking, LTL, FTL, FCL, LCL, Harbor Drayage, Warehousing & Distribution, 2PL, 3PL, 4PL, 5PL, Air Freight Forwarding, Ocean Freight Forwarding, and/or Freight Transport **

**ONCE HIRED, COMPANY WILL FULLY TRAIN

**Bilingual Spanish is a plus, but NOT REQUIRED

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Enter new orders, schedule shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers
• Responds to customer service and rate quote inquiries in a proactive manner via email and phone
• Scanning, faxing, photocopying and filing of documents
• Assigning of image type and order number
• Blocks out any charges prior to scanning
• Filling of images received outside of normal billing
• Enter new orders, schedule shipments, provide documentation, obtain the necessary information for quoting, and pickup information from customers
• Consistently meet and exceed customer expectations and provide exceptional customer service
• Track customer and vendor shipments
• Document all relevant information pro-actively in our TMS and CRM systems
• Preparing spreadsheets and financial reports, filing insurance claims, and setting shipping rates
• Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD request or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt
• Inputs bookings when called in from the customer
• Investigates problems noted with customers, responds and takes corrective action to avoid similar problems in the future
• Investigates cubing discrepancies and determines who is correct
• Forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes
• Follows up on pay in advance shipments
• Interacts with other offices with respect to customer requests, bill problems and OS&D
• Coordinates pickups with appropriate carrier
• Supports receptionist by filling in on breaks

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED)
• 6 months+ office experience is required
• Natural ability to multi-task, prioritize duties, and organize
• Able to process high volume transactions in a fast-paced environment via Phone and Email
• Must work well in a team environment.

For immediate consideration please forward in Microsoft Word document and call the AppleOne Bunker Hill Downtown Los Angeles office and ask for Azuri Ross.

**BASE SALARY IS DEPENDENT ON EXPERIENCE**

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#2258

Experienced (Non-Manager)