Student Services Specialist | Columbus State Community College - Military Veterans

ESSENTIAL JOB FUNCTIONS Student Support Works closely with students throughout the admission and enrollment process. Counsel students regarding financial aid programs; regularly interact with students and parents and follow up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action. Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process. Provides computer navigation support to students utilizing a self-service student portal and other electronic tools. Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College-sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements. Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students Customer Service Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. Facilitates engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families. Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations. Provides guidance on department and campus processes. Clerical Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements. Scans documents, distributes, and processes mail, updates and orders admissions/registration publications/forms and various office supplies. Maintains confidentiality of student records and other information Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Additional Duties & Responsibilities: Attends all required departmental meetings and trainings. Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to the changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule on an as needed basis. MINIMUM EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or GED. Three (3) years of clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate. Work Schedule : 20-29 hours a week, vary within a range of 8:00 am - 5: 00 pm Monday, Tuesday, and Thursday, 8:00-7:00 pm Wednesday, 8:00am-4:30pm Friday, and Saturdays as needed.