Client Success Associate - Military Veterans
at Verisk Analytics
Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Job Description
About the Role
Based in our Boston office, you will work closely with the rest of Verisk Maplecroft's global Client Success and Corporate Sales teams, as well as the broader business, to provide support and build relationships with our corporate accounts in the Americas. You will strive to provide these clients (and internal stakeholders) with consistently excellent service. Externally, you will work to meet clients' immediate platform and data usage needs and be the point of contact for client servicing requirements, carry out engagement activities to drive adoption, and ensure they are gaining maximum value from their subscription. Internally, you are responsible for maintaining accurate and up-to-date client information in internal systems (Salesforce), interpreting usage data and client issue resolution analysis, ensuring client learning materials are produced to a high standard and are up to date, and providing vital client feedback and intelligence to the relevant areas of the business by being the voice of the customer.
About the Day-to-Day Responsibilities of the Role
You will provide support to sales account managers' clients, allowing the account managers to focus on revenue generating activity, by contributing to client engagement activity and producing actionable client insights through data analysis or projects. You will also liaise with the Marketing, Technology, Analytics, Product and Research teams globally to achieve commercial goals. Achieving a high retention rate is the main mission of the Client Success team and you will seek to do this through driving clients' adoption of their subscriptions, assisting account managers with their expansion work through a soft sales approach, bring about client advocacy by contributing excellent customer service as a brand differentiator and forming strong relationships with key stakeholders across your accounts.
Qualifications
- Relevant undergraduate degree
- 2 years of hands-on experience working in a Client Success or similar role. Experience in a sustainability, risk, or ESG role would be a plus but is not essential, as would experience of working in a SaaS business.
- Well-developed communication skills which enable you to explain complex topics simply and engagingly to audiences with varying degrees of contextual and technical awareness and in multiple different contexts (calls and screen share interactions, in person formal presentations and training sessions, etc.).
- Strong interpersonal skills and collaboration: you should be able to listen to, learn from, persuade, and build relationships with a range of clients and external and internal stakeholders with diverse backgrounds and experiences.
- Detail orientation, problem-solving and organizational skills: you must be able to master the details of a range of data-analytic products, articulate the value proposition of qualitative analysis, autonomously manage a varied and demanding workflow, and proactively suggest solutions while still knowing when to draw in other subject matter experts from across the business.
- Relevant postgraduate degree
- Strong written communication and analytical skills in relation to learning and training materials.
- Experience of operating in a global Client Success team, supporting a Sales team with the main objective of client retention, and equipped with an excellent team and collaboration skill set.
Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
https://www.verisk.com/privacy-policies/data-privacy-notice-for-employees-applicants-and-independent-contractors/
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Boston, MA
About Us
We’ve been making the future more certain for half a century. In 1971, we opened our doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, we’ve grown to become a valued source of insights that can drive recovery and transform industries, and even governments, worldwide.
Each and every day, we’re enabling better tomorrows. Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.
We believe in the potential of business to change the world for the better. At Verisk, we take our responsibility toward our people, products, processes, communities, and the planet seriously. And we ethically and relentlessly pursue innovation to help move our customers and the world forward.
Our company is a great place to work. And to do work that matters. Verisk received U.S. certification from Great Place to Work®. Globally, we’re more than 6,000 people strong, all of us on a mission to achieve both profitable outcomes and positive societal impact.
Careers
We value your drive to succeed and share your commitment to the world. Search jobs now by location, keyword, category, and expertise. Or you can choose to join our Talent Network so we can notify you of opportunities that match your interests. Verisk is an equal opportunity employer.
The company’s policies for recruitment, advancement, and retention of employees forbid discrimination on the basis of race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age, or disability and any other criteria prohibited by law.
Our Culture
Great People Make Great Workplaces Verisk received U.S certification from Great Place to Work® for its outstanding workplace culture, as well as third-time certification in the UK, Spain, and India. To achieve our certification, we surveyed our employees on their workplace experience and met Great Place to Work’s research-backed benchmark, considering factors such as innovation, inclusivity, company values, and the effectiveness of our leaders.
We’re a Great Place to Work® Best Workplace Employees have spoken! Verisk is one of the 38 companies on the 2022 UK’s Best Workplaces™ list (for Super Large Organizations) and one of 18 companies on Spain’s Best Workplaces™ list (for companies from 101 to 250 employees)—highlighting our culture of trust, pride, and camaraderie.
Diverse and Global Join over 6,000 colleagues—including business and technical specialists, analysts, certified professionals, and marketing and sales experts—who do work that matters in more than 30 countries.
Positive Employee Experience We support a culture of engagement through education and development, team collaboration, and open communication that connects us all.
We use an annual survey to achieve a continuous loop of engagement, feedback, action, and change.
We provide a socially rich environment of activities and events.
Core Values
Purpose
Working together to build global resilience for individuals, communities and businesses.
Vision To be the leading strategic data, analytics, and technology partner to the global insurance industry by delivering value to our clients through knowledge, expertise and scale.
Values
• Learning - Remain open, curious and inventive
• Caring - Be aware, sincere and connected in your work
• Results – Achievement-driven, goal focused and resilient
How We Serve Our Customers Every day, Verisk works to create value for our customers by innovating to meet their ever-changing needs to help our clients make better decisions, improve productivity and profitability. We use artificial intelligence, machine learning, automation, and other emerging technologies to collect and analyze billions of records.
Benefits
Comprehensive Financial Benefits
We offer competitive salaries, annual merit salary reviews, and the opportunity for advancement.
Verisk’s Disaster Relief policy provides interest-free loans to assist employees who suffer a financial loss from a natural disaster.
We offer best-in-class healthcare coverage options.
Group and Individual Wellness Programs
Depending on business location, we offer on-site health and wellness programs such as flu shots, weight management, yoga classes, the Verisk Global Walking Challenge, running clubs, and team sports.
Employee assistance programs help with the everyday challenges of life that may affect health, family life, and ability to excel at work.
We offer a wide selection of programs to help you achieve optimal health and wellness.
Work/Life Balance Programs
The Hours to Give program allows voluntary donations of accrued paid-time-off hours between colleagues when a medical emergency or major disaster occurs.
Verisk’s Parental Leave policy provides paid leave for new biological or adoptive parents.