Manager, Workforce Management Business Intelligence & Intake Management - Military Veterans
at CVS Health
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We are seeking a talented individual who will be responsible for a wide range of duties related to budgeting, planning, analysis, and operations. This role requires adaptability in a fast-paced and evolving work environment, where priorities and demands may change frequently.
This individual should demonstrate proficiency in creating and analyzing budgeting and accounting reports. Additionally, they will be tasked with developing and presenting financial budgets on both an annual and quarterly basis, ensuring that these budgets align with the company's strategic objectives.
This individual will play a crucial role in providing meaningful insights to the team, as well as to senior and executive level leadership. Their insights will assist leadership in planning and managing projects, ensuring that all objectives and deliverables are completed within the assigned timeframe and budget.
Primary Job Duties & Responsibilities:
Collaborate closely with senior and executive leadership and department heads to create yearly budgets and develop detailed budget presentations.
Prepare monthly reports for senior and executive business leaders to summarize performance outcomes and offer strategic foresight.
Design, develop, and maintain Microsoft Power BI dashboards and visualizations to support business decision-making processes.
Extract, transform, and load (ETL) data from various data sources, including Google Cloud Platform.
Perform data modeling, analysis, and optimization to ensure high performance of BI solutions.
Essential Qualifications and Functions:
Proficiency: Extensive expertise in utilizing Excel to create reports and dashboards.
Experience: 3+ years in finance, planning, and analytics, which includes internships, certifications, or advanced educational qualifications.
Project Leadership: Experience managing business intelligence projects, encompassing requirements gathering, solution design, and implementation oversight.
Collaboration: Strong ability to collaborate effectively with cross-functional teams, including data engineers, business analysts, and stakeholders, to deliver impactful solutions.
Preferred Qualifications:
5+ years of experience in data analytics, financials or a related field.
Relevant Microsoft certifications are highly desirable.
Excellent communication, presentation, and interpersonal skills.
Strong attention to detail
ROI development and tracking
Experienced in utilizing workforce management (WFM) software, including NICE, Five9, and Intradiem.
Highly organized and experienced, possessing exceptional abilities in problem resolution and making strategic decisions effectively.
Education:
Bachelors degree or equivalent work experience is required.
Pay Range
The typical pay range for this role is:
$54,300.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
RI
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.