Operations Manager-US - Military Veterans

Operations Manager - JL5B
Project Manager- Vendor Repair
On-Site

We are seeking a detail-oriented and proactive individual with a strong understanding of MRO (Maintenance, Repair, and Overhaul) processes to join our team. The ideal candidate will have experience in vendor management, proficiency with Salesforce.com, and knowledge of SAP T-codes. Strong analytical skills and familiarity with pricing and quotes are essential for this role.

Responsibilities may include but are not limited to:

• Coordinate with vendors to send units for repair and track the shipment status.
• Manage the vendor out process in SAP and work with vendors to obtain quotes.
• Perform detailed analyses to support pricing decisions and complete the necessary documentation.
• Generate quotes and send them to end customers for approval.
• Follow up with customers to address quote approvals, missing information, or additional details.
• Conduct daily calls with customers to expedite responses and resolve issues.
• Approve quotes in the system and communicate with vendors once quotes are approved by customers.
• Monitor order status and work with vendors to determine estimated ship dates.
• Perform Post Goods Issue (PGI) transactions in SAP.
• Engage with Backend CSR teams via Z-tasking, IM, or phone calls.
• Participate in daily or weekly status calls with end customers, vendors, and internal teams.

Qualifications
Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of relevant work experience

Preferred

• Strong understanding of MRO processes.
• Proven experience in vendor management.
• Proficiency in Salesforce.com and SAP T-codes.
• Solid grasp of pricing and quoting processes.
• Excellent analytical skills and attention to detail.
• Strong communication and organizational skills.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face-to-face.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.